Help Desk Technician

Agilant Solutions, Inc.; Naperville (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading technology solutions provider in Naperville is looking for a Help Desk Technician. This role involves providing technical support and resolving IT issues for employees. Candidates should have 1-3 years of experience, strong knowledge of Windows OS, Microsoft 365, and excellent communication skills. The position offers competitive pay, career growth, and comprehensive benefits.

Benefits

Competitive compensation

Health insurance

401(k) with company match

Paid time off

Qualifications

• 1–3 years of experience in Help Desk, IT Support, or Desktop Support role.
• Strong knowledge of Windows OS and Microsoft 365.
• Excellent troubleshooting skills.

Responsibilities

• Provide first-level technical assistance via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues.
• Log incidents in the ticketing system.

Skills

Troubleshooting skills

Customer service orientation

Communication skills

Tools

Active Directory

Microsoft 365

Windows OS

Job description

Help Desk Technician

Join to apply for the Help Desk Technician role at Agilant Solutions, Inc.

Pay Range

Base pay: $20.00/hr – $23.00/hr. This range is provided by Agilant Solutions, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Job Type

Full-Time

Location

Naperville, IL

About Agilant Solutions

Agilant Solutions is a technology solutions provider dedicated to helping our clients and teams achieve operational excellence through innovation, collaboration, and service. Our internal IT department plays a critical role in ensuring our employees have the tools, systems, and support they need to deliver results. We are proud to foster a culture built on teamwork, accountability, and continuous improvement.

Position Overview

The Help Desk Technician is responsible for providing day-to-day technical support to Agilant employees across multiple locations. This role serves as the first line of contact for internal technology issues, ensuring timely resolution and an exceptional end-user experience. The ideal candidate is dependable, detail-oriented, and eager to grow within a fast-paced IT environment.

Key Responsibilities

• Technical Support: Provide first-level technical assistance to internal users via phone, email, chat, and remote support tools.
• Issue Resolution: Diagnose and resolve hardware, software, and network connectivity issues for laptops, desktops, and mobile devices.
• User Administration: Create, modify, and disable user accounts in Active Directory, Microsoft 365, and related systems.
• System Maintenance: Support system patching, antivirus updates, and hardware/software upgrades as directed by IT leadership.
• Ticket Management: Log all incidents and service requests accurately in the ticketing system, maintaining clear communication and follow-up until closure.
• Asset Management: Assist with the setup, imaging, and tracking of company hardware and licensed software.
• Documentation: Contribute to internal IT knowledge base articles and standard operating procedures to enhance efficiency and consistency.
• Collaboration: Partner with senior technicians and other IT teams on escalated issues and cross-departmental projects.

Qualifications

• 1–3 years of experience in a Help Desk, IT Support, or Desktop Support role.
• Strong working knowledge of Windows OS, Microsoft 365, and standard office applications.
• Familiarity with Active Directory, Exchange/Outlook, and basic networking concepts (DNS, DHCP, IP, VPN).
• Excellent troubleshooting skills and a proactive, customer-first attitude.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Skills & Certifications

• CompTIA A+, Network+, or Microsoft certifications (preferred but not required).
• Experience with remote management tools (e.g., Syncro, ConnectWise, TeamViewer, or AnyDesk).
• Understanding of ITIL principles or managed services best practices.

Why Join Agilant Solutions?

• Growth & Development: Opportunities to learn, train, and advance within Agilant’s growing IT organization.
• Collaborative Culture: Work in a supportive environment where teamwork and innovation are encouraged.
• Impactful Work: Play a key role in ensuring Agilant’s workforce remains productive, secure, and connected.
• Comprehensive Benefits: Competitive compensation, health insurance, 401(k) with company match, paid time off, and more.

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service and Information Technology

Industries

IT Services and IT Consulting

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