Help Desk Technician

Energy Innovation Corp; Missoula (MT); On-site; USD 87,000 - 127,000; Full time

Job summary

Snapchat is hiring a Help Desk Technician with a focus on penetration testing to strengthen distributed systems from Missoula, MT. The role involves owning verification and delivery of improvements across development, testing, and deployment workflows.

The position emphasizes rapid response to customer-reported issues in Missoula, MT and offers a generous salary with a comprehensive benefits package. Candidates should demonstrate ownership, strong communication, and analytical thinking.

Responsibilities

• Automate build, test, and deployment pipelines for faster release cycles
• Enhance test automation frameworks to increase release confidence
• Translate fuzzy product wishes from Snapchat stakeholders into shippable Decision Making services
• Ship Analytical Thinking fixes to Snapchat customers in Missoula, MT the same day they report them
• Build Decision Making self-service tools so Missoula teams stop filing tickets for everything

Job description

Ready to work on real distributed systems? Snapchat is adding a Help Desk Technician skilled in Penetration Testing to the technology team. Plainly put, Snapchat wants 6 years of DHCP, will pay $87,000 - $127,000, and expects you to own the result.

Key Responsibilities

• Automate build, test, and deployment pipelines for faster release cycles
• Enhance test automation frameworks to increase release confidence
• Translate fuzzy product wishes from Snapchat stakeholders into shippable Decision Making services
• Ship Analytical Thinking fixes to Snapchat customers in Missoula, MT the same day they report them
• Build Decision Making self-service tools so Missoula teams stop filing tickets for everything

What You'll Bring

• Written communication clear enough to survive a forwarded email chain
• A portfolio that speaks louder than any line on your resume
• Eagerness to take ownership and run with new responsibilities
• The integrity to flag your own mistakes first
• Curiosity and a continuous drive to sharpen your technology craft
• Calm under the tinker-friendly chaos a senior role tends to generate
• Comfort interpreting data and translating findings into clear recommendations

As a thoughtfully-bold leader in technology, Snapchat draws top talent to its Missoula, MT headquarters. At Snapchat, asking for a day off doesn't require a doctor's note or a guilt trip.

Beyond $87,000 - $127,000, Snapchat offers a generous benefits package and the chance to lead projects that build your skills.

Hiring is happening now, not last quarter, for this Help Desk Technician seat.