Help Desk Support Technician

Kane Logistics; Saint Petersburg (FL); On-site; USD 68,000 - 75,000; Full time

Job summary

A logistics company based in St. Petersburg, FL is seeking a Help Desk Technician to provide technical support for internal and external users. The successful candidate will have a strong knowledge of Windows 10, Microsoft Office, and network systems. This position offers competitive compensation of $68,000-$75,000 along with comprehensive benefits and opportunities for career advancement.

Benefits

Comprehensive benefits

401(k) with company matching

Generous PTO

Sick time

Company holidays

Qualifications

• Working knowledge of the Microsoft Windows 10 and Microsoft server product line.
• Knowledge using Service Now.
• Excellent verbal and written skills.
• Good research skills, self-directed and self-motivated; good analytical problem-solving abilities.

Responsibilities

• Provide 1st line technical support; answering support queries via phone and Help Desk ticket system.
• Log all calls in the Help Desk ticket system.
• Respond to enquiries from customers and help resolve hardware or software problems.
• Support users in the use of company applications and computer equipment.

Skills

Working knowledge of Microsoft Windows 10

Microsoft Office suite

TCP/IP

VPN technologies

Data backup

Virus protection

Network system monitoring

Service Now

RF Technology

Analytical problem-solving

Education

B.S in Computer Science or equivalent

Job description

About Us

At ID Logistics we are dedicated to fostering a dynamic and inclusive work environment where every team member is welcomed and valued. As a leading global 3PL (3 rd party logistics) transportation organization with over 3 5 ,000 employees in over 400 sites across 18 countries, we pride ourselves on our customer first approach and commitment to operational excellence.

Position Overview

The role of the Help Desk Technician is to assist internal and external customers who are experiencing procedural or operating difficulty with the use of corporate applications, products, or services. The Help Desk Technician is responsible to ensure that an effective solution is provided to the user.

Location: On-site, St. Petersburg, FL

Work Schedule: First Shift

Travel Specifics: Less than 10% domestic travel

Competitive Compensation: Attractive annual salary of $68,000-$75,000 plus bonus opportunity. Along with base salary, our total rewards includes comprehensive benefits; medical, dental, and vision insurance, a 401(k) with company matching, generous PTO, sick time, and company holidays. Compensation is based on experience, skills, and education.

Key Responsibilities:

• Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
• Observe all company safety rules and assist in enforcement as appropriate.
• Provide 1st line technical support; answering support queries via phone and Help Desk ticket system.
• Maintain a high degree of customer service for all support queries and adhere to all service management principles.
• Takes ownership of user problems and be proactive when dealing with user issues.
• Logs all calls in the Help Desk ticket system.
• Respond to enquiries from customers and help resolve any hardware or software problems.
• Maintain and update help request log of any software or hardware problems detected.
• Support users in the use of company applications and computer equipment by providing necessary support and advice.
• To arrange for external technical vendor support where problems cannot be resolved in-house.
• Keeping up to date with technical and industry developments.

Be part of a forward-thinking company that values creativity and continuous improvement. We offer opportunities for professional development and career advancement within a growing organization. Join a diverse, collaborative team that emphasizes respect and inclusivity.

Qualifications

Minimum Requirements:

• Working knowledge of the Microsoft Windows 10 and Microsoft server product line, Microsoft Office suite, TCP/IP, VPN technologies, data backup, virus protection, and network system monitoring.
• Knowledge using Service Now
• B.S in Computer Science or equivalent combination of experience and education.
• RF Technology experience.
• Excellent verbal and written skills.
• Good research skills, self-directed and self-motivated; good analytical problem-solving abilities.
• Travel required
• Participate in on call rotation

Note: This position is not eligible for immigration sponsorship