Help Desk Support/Technician

Hornblower; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Hornblower Group seeks a Tier 1 IT Helpdesk Support Technician to be the first point of contact for employee IT needs. You will answer calls, log tickets, and resolve basic software/hardware issues while preparing devices for new hires and tracking gear.

The role involves imaging, configuring laptops/desktops, shipping/receiving equipment, and maintaining inventory records for remote workers. A high school diploma is required; IT certs are a plus.

Qualifications

• Experience in IT support or helpdesk roles (1–2 years).
• Basic knowledge of Windows and macOS.
• Strong communication skills and ability to lift up to 50 lbs.

Responsibilities

• First point of contact for IT issues.
• Prepares and configures new computer hardware.
• Manages inventory and equipment shipping.
• Technical Support: Answer calls, log IT tickets, and resolve basic software/hardware problems.
• Hardware Provisioning: Image, configure, and set up laptops, desktops, and mobile devices for new hires.
• Shipping and Receiving: Pack, ship, and track equipment to remote users, and log returned hardware.
• Inventory Management: Keep accurate stock records for spare parts, computers, and accessories.

Skills

Customer service

Communication skills

Hardware troubleshooting

Education

High school diploma

IT certifications a plus

Tools

Windows

macOS

Imaging laptops

Shipping & receiving equipment

Job description

Posted Wednesday, August 26, 2026 at 7:00 AM

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems . Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfrontlogisticsand management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation,ticketingand website integration services for clients in the transportation,tourismand entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’sadditionalcorporate officesresidein San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visithornblowercorp.com.

Position Summary:

The Tier 1 IT Helpdesk Support Technician serves as the first point of contact for employees requiring IT assistance, providing basic technical support for software and hardware issues. This role is responsible for answering support calls, logging and resolving IT tickets, and preparing and configuring laptops, desktops, and mobile devices for new hires. The position also supports equipment shipping and receiving, including packing and tracking equipment for remote employees and processing returned hardware. Additional responsibilities include maintaining accurate inventory records for computers, spare parts, and accessories to ensure equipment is properly tracked and available as needed.

Duties and Responsibilities:

• First point of contact for IT issues
• Prepares and configures new computer hardware
• Manages inventory and equipment shipping
• Technical Support: Answer support calls, log IT tickets, and resolve basic software and hardware problem.
• Hardware Provisioning: Image, configure, and set up laptops, desktops, and mobile devices for new hires.
• Shipping and Receiving: Pack, ship, and track equipment to remote users, and unpack, inspect, and log returned hardware from departing employee
• Inventory Management: Keep accurate records of stock levels for spare parts, computers, and accessories.

Requirements & Qualifications:

• Experience: 1 to 2 years of experience in an IT support role.
• Skills: Basic knowledge of Windows and macOS, strong communication skills, and the ability to lift heavy shipping boxes up to 50 pounds.
• High school diploma required; IT certifications or a degree in a tech field are a plus.

The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.