Help Desk Support Specialist

GSD Technologies; Hanover Park (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

GSD Technologies is seeking a Help Desk L1 Agent to be the first point of contact for clients, troubleshooting hardware, software, and network issues in a growing MSP team. You will assist with installs, configurations, and routine maintenance, delivering hands-on support both remotely and on-site.

Ideal candidates have 1–2 years of help desk experience (MSP a big plus) and hold CompTIA A+ or Network+ certification. Training is provided, with growth toward higher levels and certifications.

Qualifications

• 1–2 years of help desk experience (MSP environment a big plus).
• CompTIA A+ or Network+ certification preferred.
• Experience with Microsoft 365 and Windows 10/11 beneficial.
• Familiarity with remote support tools and ticketing systems.

Responsibilities

• Be the go-to contact for clients via phone, email, and ConnectWise.
• Diagnose and resolve hardware, software, and network issues.
• Support installs, configs, and day-to-day maintenance for client IT systems.
• Deliver hands-on support both remotely and on-site.
• Build lasting client relationships through proactive, patient support.

Skills

Customer-focused communication

Microsoft 365 basics

Windows 10/11 basics

Networking fundamentals

Remote support tools familiarity

Ticketing systems familiarity

Security software familiarity

Education

CompTIA A+ or Network+ certification

Tools

ConnectWise

Job description

Ready to kickstart (or grow) your career in IT? GSD is looking for a Help Desk L1 Agent to join our growing Managed Service Provider team, and be the first friendly, sharp problem-solver our clients talk to when something needs fixing.

You'll troubleshoot real issues, support real people, and build real skills every single day, with a team that has your back and a career path that keeps moving.

What you'll do:

• Be the go-to contact for clients via phone, email, and our ConnectWise ticketing system
• Diagnose and resolve hardware, software, and network issues
• Support installs, configs, and day-to-day maintenance for client IT systems
• Deliver hands‑on support both remotely and on‑site
• Build lasting client relationships through proactive, patient support

What you bring:

• A customer-first mindset and clear, confident communication
• Basic knowledge of Microsoft 365, Windows 10/11, and networking fundamentals (routers, firewalls, VPNs)
• Familiarity with remote support tools, ticketing systems, and security software
• 1–2 years of help desk experience (MSP environment a big plus)
• CompTIA A+ or Network+ preferred

We invest in your growth:

• GSD covers training materials and exam fees for approved certifications, no matter which path you choose
• Study on company time, fully paid, or study on your own time and earn a cash bonus for your effort

This isn't just a help desk seat, it's a launchpad. You'll sharpen your troubleshooting instincts, work across a huge variety of tech environments, and grow toward L2/L3 and beyond, with real support to get certified along the way.

Location: In‑office (Hanover Park, IL). Schedule: Monday–Friday, 8am–5pm plus on‑call rotation.

If you love solving problems and helping people, we want to meet you.