Help Desk Support

Akkodis; Austin (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

A technology services firm is seeking a Tech Support Specialist to provide troubleshooting support for retail locations. This onsite role in Austin offers a starting pay of $20.31/hour, with potential for full-time conversion. The ideal candidate will have over a year of experience in tech support and a strong passion for technology. Training and certification opportunities are included.

Benefits

6-month contract with potential for extension

Free training & certification courses after 3 months

Company-provided laptop & headset

Qualifications

• 1+ years of call center or customer service experience.
• 1+ years of tech support/troubleshooting experience.

Responsibilities

• Provide phone and web-based troubleshooting support for retail locations.
• Diagnose and resolve issues independently.
• Explain technical solutions clearly to customers.

Skills

Open availability

Passion for technology

Strong communication skills

Problem-solving mindset

Thrives in a metric-driven environment

Job description

Overview

Tech Support Specialist – Onsite in Downtown Austin, TX

Compensation and Location

• Starting Pay: $20.31/hour (increases to $21.60/hour after 7 months)
• Location: Fully onsite in downtown Austin, TX
• Schedule: 40-hour/week contract role with potential for extension or full-time conversion
• You’ll have two consecutive days off (e.g., Tues/Wed, Wed/Thu, Thurs/Fri)

About the Role

We’re looking for a Tech Support Specialist to provide phone and web-based troubleshooting support for retail locations across the country. If you love problem-solving, thrive in a fast-paced environment, and have a passion for technology, we want to hear from you!

Responsibilities

• Provide phone and web-based troubleshooting support for retail locations across the country.
• Diagnose and resolve issues independently.
• Explain technical solutions clearly to customers.

Qualifications

• 1+ years of call center or customer service experience.
• 1+ years of tech support/troubleshooting experience.

Required Skills

• Open availability (including holidays, nights, and weekends).
• A passion for technology and learning.
• Strong communication skills – able to explain technical solutions clearly.
• Problem-solving mindset – diagnose and resolve issues independently.
• Thrives in a metric-driven environment.

Preferred Skills

• Experience in a fast-paced environment.

What We Offer

• ✅ 6-month contract with potential for extension or conversion
• ✅ Free training & certification courses after 3 months
• ✅ Company-provided laptop & headset

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pays upon meeting eligibility criteria.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy

The Company will consider qualified applicants with arrest and conviction records.

Seniority level: Associate

Employment type: Contract

Job function: Information Technology and Customer Service

Industries: Food and Beverage Services