Help Desk Specialist (Senior)

Interclypse, Inc.; Annapolis (MD); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

PTO

Parental Leave

Retirement: 401K match

Health Insurance

Educational support

Company apparel

Job summary

Interclypse, Inc. in Maryland is seeking a Senior Help Desk Specialist to provide telephone and in-person support for directories, standard Windows desktop applications, and applications developed under this Contract or predecessors.

This role serves as the initial point of contact for diagnosing hardware, software, and printer problems, and requires strong communication and customer service skills. All positions are onsite at various locations in Maryland.

Qualifications

• Bachelor’s degree in a technical or related field.
• 7+ years of experience in business IT environments with PC hardware and applications.
• 5+ years knowledge of PC operating systems and help desk experience.

Responsibilities

• Provide telephone and in-person support for directories, Windows desktop apps, and contract/legacy applications.
• Serve as the initial point of contact for troubleshooting hardware/software PC and printer problems.

Skills

PC hardware

Windows OS

Help desk experience

Customer service

Written and verbal communication

Education

Bachelor's degree in CS/IS/Engineering/Business

Job description

Description

Welcome to Interclypse, where innovation meets passion. Every team member is a vital piece of our success story. We are not just a company, but a dynamic community driven by the shared vision of redefining excellence. At Interclypse, you will find more than a career – you will discover a vibrant ecosystem where your talents are celebrated, your ideas are embraced, and your potential is achieved. Every Interclypse team member can benefit based on their efforts and collectively benefit through the overall company’s success. Join our mission to positively impact society, community, industry, and individuals by always “Doing What is Right”. Together, let's pioneer a future where greatness is achieved and exceeded.

To actualize this vision, Interclypse employs a growth mindset culture that empowers employees to rise in their careers by providing them with tools, mentorship, and a supportive environment to ensure long-term success.

Interclypse is supporting several Maryland state agencies in the modernization and sustainment of critical systems. This exciting opportunity provides candidates with the ability to contribute to the long-term health and success of the state while continuing to learn and grow professionally within Interclypse’s growth mindset culture.

All positions are required to be onsite at various locations in Maryland.

Responsibilities:

The Help Desk Specialist (Senior) provides telephone and in-person support to users in the areas of directories, standard Windows desktop applications, and applications developed under this Contract or predecessors. This individual serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.

Requirements

Required Qualifications

• Bachelor’s degree from an accredited college or university with a major in computer science, information systems, engineering, business, or a related scientific or technical discipline.
• Seven (7) years of experience in business IT environments, with emphasis on PC computer hardware and applications. General experience includes, but is not limited to: information systems development, work in the client/server field, or related fields.
• Five (5) years of comprehensive knowledge of PC operating systems, e.g., DOS, Windows, as well as work on a help desk.
• Demonstrated ability to communicate orally and in writing and to have a positive customer service attitude.

Why You Will Love Interclypse

• You want to work for an adaptive company that moves at your speed.
• You want a healthy work-life balance.
• You want to work with a passionate team on an important mission.
• You want to work for an organization that values and appreciates you.
• You want to work for an organization that invests in your growth.
• You want the option for career mentorship, both in technology and in business.
• You value a company with a strong culture of growth and support.

Employee Impact Program

Every employee has the opportunity to be rewarded for the contributions they can make toward the long-term health of the company, our customers, and employees. This program in combination with our comprehensive benefits, time off and leave programs allow you to design a career and compensation program that enables unmatched flexibility while ensuring company, customer, and employee health and prosperity.

Benefits

• Personal Time Off (PTO) for vacations, holidays, illnesses
• Parental Leave
• Bereavement Leave
• Jury Duty Leave
• Retirement: Unlimited 401K match up to 8% of your salary up to the federal maximum
• Financial education and planning support
• Health Insurance (Medical, Dental, Vision)
• Health Savings Account (HSA)
• Medical and Dependent Care Flexible Spending Accounts (FSA)
• Employee Assistance Program
• Life Insurance
• Accidental Death and Dismemberment Insurance
• Disability: Short-term and long-term disability coverage
• Educational support
• Company apparel
• Social events: Holiday Party, Spring Picnic, Fall Picnic, happy hours and more.
• Access to group rates for voluntary benefits such as Accident, Hospital Indemnity, Critical Illness, Pet Insurance, and Identity Theft Protection

EOE AA M/F/Vet/Disability:

Interclypse is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.