Help Desk Specialist - 175898

Zachary Piper Solutions; Centennial (CO); Hybrid; USD 41,000 - 61,000; Full time

Benefits offered by this job

PTO

Paid Holidays

Medical

Dental

Vision

401K

Tuition Reimbursement

Sick leave

Job summary

Zachary Piper Solutions is seeking a Help Desk Specialist to support mission-critical communications for national defense operations. This on-site role in Centennial, CO provides Tier 1 and Tier 2 support for enterprise systems to ensure operational availability in secure environments.

The candidate should have 2–8 years in similar roles, experience with Windows-based systems and networking (TCP/IP, VPN, DNS), and a DoD 8570–compliant certification.

Qualifications

• 2-8 years of experience in Help Desk/Technical Support/NOC/IT Operations environments.
• Experience with Windows-based systems, enterprise apps, and network infrastructure.
• Knowledge of TCP/IP, DNS, VPNs, routing, switching, and secure communications.
• Strong troubleshooting, documentation, incident management, and customer service skills.
• Bachelor's degree in IT/CS/Cybersecurity or related field preferred.
• Active Secret Clearance or ability to obtain/maintain Secret Clearance.
• Ability to obtain and maintain CAC.
• Security+, Network+, A+ or equivalent DoD 8570-compliant certification preferred.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for mission-critical communications systems, resolving hardware, software, application, and connectivity issues.
• Monitor, prioritize, and respond to support requests through ticketing and monitoring platforms to ensure timely issue resolution.
• Troubleshoot network and communications issues involving secure connectivity, application performance, and enterprise infrastructure.
• Support operational readiness by maintaining laboratory and test environments, assisting with mission initialization, and ensuring system availability.
• Escalate complex technical issues to senior engineers and subject matter experts while documenting solutions and contributing to process improvements.

Skills

Troubleshooting

Customer service

Analytical thinking

Incident management

Education

Bachelor's degree in Information Technology / Computer Science / Cybersecurity

Tools

Windows-based systems

VPNs

TCP/IP

Network infrastructure

CAC

Job description

Zachary Piper Solutions is seeking a Help Desk Specialist to support a company focused on delivering mission-critical communications capabilities for national defense operations. This position is on-site in Centennial, CO. The Help Desk Specialist will provide Tier 1 and Tier 2 technical support for enterprise communications systems, ensuring operational availability and rapid resolution of user issues in secure environments. This role offers the opportunity to directly support critical defense missions by maintaining the technologies that enable real-time communication and mission execution.

Responsibilities for the Help Desk Specialist include:

• Provide Tier 1 and Tier 2 technical support for mission-critical communications systems, resolving hardware, software, application, and connectivity issues.
• Monitor, prioritize, and respond to support requests through ticketing and monitoring platforms to ensure timely issue resolution.
• Troubleshoot network and communications issues involving secure connectivity, application performance, and enterprise infrastructure.
• Support operational readiness by maintaining laboratory and test environments, assisting with mission initialization, and ensuring system availability.
• Escalate complex technical issues to senior engineers and subject matter experts while documenting solutions and contributing to process improvements.

Required Qualifications for the Help Desk Specialist include:

• 2-8 years of experience supporting Help Desk, Technical Support, NOC, Systems Administration, or IT Operations environments.
• Experience supporting Windows-based systems, enterprise applications, and network infrastructure.
• Knowledge of networking technologies including TCP/IP, DNS, VPNs, routing, switching, and secure communications.
• Strong troubleshooting, analytical, documentation, incident management, and customer service skills.
• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Engineering, or a related field preferred.
• Active Secret Clearance or the ability to obtain and maintain a Secret Clearance.
• Ability to obtain and maintain a Common Access Card (CAC).
• Security+, Network+, A+, or equivalent DoD 8570-compliant certification preferred.

Compensation for the Help Desk Specialist include:

Salary Range: $30.00 - $44.00/hr depending on experience

Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Tuition Reimbursement, Sick leave as required by law

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Keywords: Help Desk Specialist, Technical Support, Tier 1 Support, Tier 2 Support, IT Support, Service Desk, Network Operations Center, NOC, Systems Administration, Windows Support, Network Troubleshooting, TCP/IP, DNS, VPN, Routing, Switching, Secure Communications, Incident Management, Ticketing Systems, Secret Clearance, DoD 8570, Security+, Network+, A+, Defense Technology, Mission-Critical Systems, Communications Support, Denver Colorado, CAC, Enterprise IT Support