Help Desk Specialist

Sonaca North America; Saint Charles (MO); On-site; USD 15,000 - 26,000; Full time

Benefits offered by this job

401(k) match

Competitive wages

Paid holidays

Paid time off

Medical/Dental/Vision/Life/AD&D

Short-term disability

Long-term disability

Employee assistance plan

Wellness program

Tuition assistance

Job summary

Sonaca North America is seeking an IT Intern to support the IT Department in development, implementation, and support of software products. The intern will model Sonaca North America values and ethics while performing duties.

Responsibilities include assisting with IT project scheduling in MS Project, documenting projects, tracking performance metrics, and participating in QA/testing. MBA or IT master’s in progress preferred; undergrad considered. On-site in St. Charles, MO.

Qualifications

• MBA or IT-related master’s in progress
• Familiarity with web-based programming tools
• Ability to prepare a business case
• Excellent communication and presentation skills
• Ability to work independently under general direction of leaders

Responsibilities

• Assist with scheduling and administration of IT projects in MS Project
• Assist with developing and tracking performance metrics
• Assist with creating documentation for projects and usage of systems implemented by the applications group
• Help ensure compliance with standards by assisting with preparing and/or reviewing project documentation and deliverables
• Participate in system quality assurance and application testing activities
• Help with updating weekly production plan targets for the group

Skills

Web-based tools

Communication skills

Administrative skills

Independent work

Education

MBA or IT master’s degree in progress

Tools

MS Project

Job description

Title: Help Desk Specialist

Location: St. Charles, MO (Corporate)

Position Type: Full time

Requisition ID: R0015146

Description

Sonaca North America is driven by a passion for innovation and a commitment to excellence. As a leading provider of aerospace and defense solutions, we are dedicated to making air and space travel safe and sustainable. We have 13 locations across North America and our engineering expertise and operational excellence set us apart from the competition.

Since the beginning in 1948, we have a proven track record of delivering high‑quality products and services that are reliable, safe, and efficient. Our team of experts is dedicated to staying ahead of the curve in the aerospace and defense industry, utilizing the latest technologies and processes to ensure that we deliver the best possible solutions to our customers.

POSITION SUMMARY

We are seeking an IT Intern. The Intern will perform various activities related to the development, implementation, and support of software products by the IT Department. While performing all duties and responsibilities, the Intern will at all times, model the Sonaca North America values and principles and act in a manner consistent with the Code of Business Conduct and Ethics.

ESSENTIAL JOB RESPONSIBILITIES

• Assist with scheduling and administration of IT projects in MS Project
• Assist with developing and tracking performance metrics
• Assist with creating documentation for projects and usage of systems implemented by the applications group
• Help ensure compliance with standards by assisting with preparing and/or reviewing project documentation and deliverables
• Participate in system quality assurance and application testing activities
• Help with updating weekly production plan targets for the group

EDUCATION AND EXPERIENCES

• Student currently working towards MBA or Master’s Degree in IT preferred, undergraduate students will be considered
• Familiarity with current technology, including a working knowledge of web‑based programming tools
• Ability to prepare a business case
• Good administrative and organization skills
• Excellent communication and presentation skills
• Ability to work independently under general direction of leaders

WHY CHOOSE SONACA NORTH AMERICA?

• 401(k) retirement savings plan with a percentage company‑match contribution
• Competitive wages
• Paid holidays
• Paid time off
• Medical, dental, vision, life, and accidental insurance
• Short‑term disability
• Long‑term disability
• Employee assistance plan — for access to counseling, consulting and other community resources
• Wellness program
• Tuition assistance

Subject to eligibility, terms, and conditions

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties may differ from those outlined in the job description and other duties, as assigned, may be required. This document does not create an employment contract. Employees of the Company are employed on an “at will” basis and may be terminated at any time.

Sonaca North America is an equal employment opportunity employer. Consistent with applicable law, Sonaca North America provides access and opportunities to those with disabilities. This includes providing reasonable accommodation to individuals with disabilities and disabled veterans who seek to access the company’s online application system. If an applicant is unable to fully access the online application system, Sonaca North America will provide a reasonable accommodation. Applicants with disabilities may contact us at 636-916-2400 for assistance accessing the on‑line application system. Callers should have a detailed description of the requested accommodation, their name and preferred method of contact ready for Sonaca North America‘s Human Resources Department. Sonaca North America will make every effort to respond within two (2) business days. This phone number is not for the general submission of application materials.

Sonaca North America is an E-Verify Employer.

Sonaca North America is an Equal Employment Opportunity/Disability/Veterans Employer

NOTICE ON FRAUDULENT JOB OFFERS

It has been brought to our attention that there have been instances of fraudulent job offers, purporting to be from Sonaca North America and/or its affiliates (“LMI Aerospace”).

This type of fraud is normally carried out through online services such as false websites, or through fake e‑mails or call from people claiming to be from the company. These persons offer fraudulent employment opportunities to applicants and often ask for sensitive personal and financial information. The fraudsters may also request recipients to provide personal information and/or to make payments as part of their fake recruiting process.

Sonaca North America does not ask for any financial commitments from candidates as a pre‑employment requirement and will always require candidates to formally apply for positions via the Careers Page or job postings.

Sonaca North America has no responsibility for fraudulent offers and if you believe you have been a victim of a fraudulent job offer concerning Sonaca North America, please email [e-mail].

Equal employment opportunity, including veterans and individuals with disabilities.

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