Help Desk Manager (Fully Remote)

IronMountain Solutions, Inc.; United States; A distancia; USD 100.000 - 140.000; Jornada completa

Descripción de la vacante

IronMountain Solutions in the United States is seeking a seasoned program manager to oversee government call center operations and ensure delivery of federal program resources.

The role requires ten years of project management, PMP and HDI certifications, and the ability to lead cross-functional teams remotely.

Formación

• Bachelor’s Degree and specialized experience managing multi-tier call center operations.
• Current PMP and HDI certifications required.
• Minimum of ten years of project and operation management experience in a call center.
• Remote, full-time schedule supporting a federal program.

Responsabilidades

• Consult with and advise the Government on requirements, risks, issues, and program resources.
• Formulate work standards, assign schedules, and supervise contractor personnel.
• Assist with internal and external communication, prioritization, and conflict resolution.

Conocimientos

Call center ops

Project management

Leadership

Conflict resolution

Educación

Bachelor's Degree

Herramientas

PMP Certification

HDI Certification

Descripción del empleo

• Consult with and advise the Government on requirements, risks, issues, and program resources.
• Formulate work standards, assign schedules, and supervise contractor personnel.
• Assist with internal and external communication, prioritization, and conflict resolution.

Qualifications:

• Bachelor’s Degree and specialized experience managing multi-tier call center operations.
• Current PMP and HDI certifications required.
• Minimum of ten years of project and operation management experience in a call center.
• Occasional standing, walking, sitting, and lifting up to 25 pounds.
• Remote, full-time schedule supporting a federal program.

IronMountain Solutions

IronMountain Solutions provides operational and management support for government programs, including call center services. The company emphasizes clear leadership, teamwork, and continuous improvement to deliver measurable results for its clients.