Help Desk Analyst - Onsite, OH

Ocean Blue Solutions Inc; Columbus (OH); On-site; USD 45,000 - 55,000; Full time

Job summary

A technology solutions company is seeking a Help Desk Analyst for onsite support in Columbus, OH. This entry-level role involves managing Citrix and virtual desktop infrastructure, providing technical assistance, and troubleshooting various IT issues. Candidates should have strong problem-solving skills and experience with Citrix and VDI technologies. This position supports clients in Franklin and Madison County.

Qualifications

• Entry level position requiring experience with Citrix and VDI.
• Must have strong troubleshooting and problem-solving capabilities.
• Ability to verify applications for deployment is essential.

Responsibilities

• Provide support for Citrix Infrastructure and its technologies.
• Manage clients' Citrix systems, including VDI.
• Support and maintain Virtual Desktop setups.

Skills

Proficiency in ITIL

Strong problem-solving skills

Experience managing Citrix environments

Troubleshooting skills

Tools

Citrix

VDI

Windows 11

Active Directory

Job description

Overview

Join to apply for the Help Desk Analyst - Onsite, OH role at Ocean Blue Solutions Inc

Submission Due Date: 10/12/2025

Client - State of Ohio

Interviews will be onsite. Location TBD after candidate screening.

Candidates will work onsite in Franklin or Madison County.

Duties

• The professionals should be able to provide all the necessary support for Citrix Infrastructure. Apart from these, the additional duties include:
• Manage clients or their own company Citrix systems, VDI and its other technologies.
• Checking and controlling the server and offering solutions to its problems.
• Supporting and preserving the Virtual Desktop setup of the institution, which includes VDI, and others.
• Help in organization and management of the business applications.
• Determining the increased cases received by the IT Helpdesk.
• Improving and adjusting the Virtual Desktop system.
• Design and implement platform security.
• Taking part in upgrading and updating the system’s applications, installing it with up-to-date descriptions.
• Should strengthen the apps, the Windows server, and the principal operating system.
• Providing technical assistance for all the servers, desktops, and services that apply business.
• Taking full control and accountability for applying, implementing, maintaining, and examining the documentation of the Virtual Desktop.
• Very extensive knowledge with Windows 11, Active Directory, GPO settings.
• Have some knowledge with Chromebooks.
• Travel may be required.

Qualifications

• Proficiency in ITIL and other IT operations frameworks.
• Experience managing Citrix environments and VDI.
• Experience administering Citrix and VDI technologies.
• Strong problem-solving and troubleshooting skills.
• Ability to verify applications for deployment via Citrix and VDI.

Job details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting

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