Help Desk Analyst I

nLogic; Dayton (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401(k) retirement plan

ESOP

Professional development

Job summary

nLogic is seeking a Help Desk Analyst I to join the DoD HPCMP and AFRL DSRC support team at Wright-Patterson AFB, OH. You will serve as a Tier 1 Help Desk technician for HPC engineering and operations, handling user questions and tickets in a 24/7 support environment.

Responsibilities include responding to HPC user inquiries via multiple channels and utilizing the HPC Help Desk system to ensure timely resolution while supporting weekend and holiday coverage as mission needs dictate.

Qualifications

• Experience with HPC systems and related schedulers is preferred.
• ITIL Foundation certification is desirable.
• Onsite work at Dayton, OH with DoD programs.

Responsibilities

• Provide timely and accurate responses to HPC user questions and trouble tickets via the HPC Help Desk system.
• Field inquiries via phone, email, and direct in-ticket system while supporting 24/7 User Support.

Skills

HPC systems

Linux

PBS/SLURM/LSF

ITIL Foundation

Security clearance

Education

High School Diploma and 4 years experience

Job description

nLogic is seeking a Help Desk Analyst I to join our team supporting the Department of Defense (DoD) High Performance Computing (HPC) Modernization Program (DoD HPCMP) and U.S. Air Force Research Laboratory (AFRL) DoD Supercomputing Resource Center (DSRC) located at Wright-Patterson AFB, OH. The successful candidate will serve as a Tier 1 Help Desk technician for HPC engineering and operations.

Responsibilities will include providing timely and accurate response to HPC user questions and trouble tickets using the HPC Help Desk ticketing system. The successful candidate will field user inquiries via phone, email, and directly in the HPC Help Desk ticketing system while supporting the 24/7 User Support team.

Required Education And Experience

• Typically, a High School Diploma and 4 years of work experience or equivalent experience

Preferred Skills And Education

• Experience in various HPC systems, various HPC technologies:
  • Cray/Cray EX, IBM, SGI, Penguin, or custom architectures
  • Linux variants OS
  • InfiniBand (IB), Intel Omni-Path interconnects
  • Portable Branch Systems (PBS), Simple Linux Utility for Resource Management (SLURM), or IBM Platform Load Sharing Facility (LSF) schedulers
  • Intel Xeon, AMD EPYC, or ARM CPUs
  • Nvidia graphic processing units (GPU)s
• ITIL Foundation

Work Conditions

• Work Model: Onsite
• Travel: Minimal
• Work Hours: Willingness to work primarily first shift (0700 - 1500 EST) with flexibility to support weekends, holidays, and alternate schedules as required to meet mission needs.

Why nLogic

At nLogic, we support mission-focused defense and space efforts that have real-world impact. Our teams work collaboratively alongside government and industry partners to deliver high-quality, mission-focused solutions. As a 100% employee-owned company (ESOP), our employees directly share in the success of the organization, creating a culture of accountability, ownership, and long-term investment in our work. We offer a stable environment with opportunities to develop new skills, take on meaningful responsibilities, and contribute to efforts that support national security and advanced technologies.

Summary Of Benefits

nLogic offers a comprehensive benefits package including medical, dental, and vision insurance; paid time off; 401(k) retirement plan; Employee Stock Ownership Plan (ESOP); and professional development support.

Position Details

• U.S. Citizenship is required
• Must currently possess and maintain a Secret security clearance
• This role is performed on-site in Dayton, OH

nLogic is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.