Helly Hansen - PT Keyholder - Boulder, CO

kbi; Boulder (CO); On-site; USD 17,000 - 28,000; Part time

Job summary

Kontoor Brands’ Helly Hansen store in Boulder, CO is seeking a Part Time Sales Lead to support store operations and drive sales. You will open/close the store as needed, engage customers, and mentor teammates to meet merchandising standards and performance targets.

You\'ll collaborate with the Store Manager on customer experience strategies, product knowledge, and loss prevention practices, while promoting loyalty programs and ensuring a welcoming, organized shopping environment.

Qualifications

• Experience in retail or customer-facing roles preferred.
• Strong communication and upselling abilities.
• Ability to work a flexible schedule including weekends.

Responsibilities

• Assist customers and suggest products to meet needs.
• Help customers in the fitting room and process transactions.
• Maintain visual standards and store cleanliness.
• Support opening/closing and cash handling.
• Assist with onboarding and coaching new team members.

Skills

Customer service

Sales

Merchandising

Leadership

Job description

Who We Are:

Kontoor Brands is a portfolio of three of the world's most iconic lifestyle, outdoor and workwear brands: Wrangler, Lee and Helly Hansen. Kontoor Brands is a purpose-led organization focused on leveraging its global platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long-term value for its stakeholders.

Job Posting:

About Us:

Founded in Norway in 1877, Helly Hansen continues to develop professional-grade apparel that helps people stay and feel alive. Through insights drawn from living and working in the world's harshest environments, the company has a long legacy of delivering first-to-market innovations, including the first supple waterproof fabrics over 140 years ago. Other breakthroughs include the first fleece fabrics in the 1960s, the first technical base layers in the 1970s, and the award winning and patented H2Flow temperature regulating system. Recently, Helly Hansen won the coveted Outside Magazine "Gear of the Year" award for the Odin Infinity Insulated Jacket, which features proprietary technologies including Lifaloft, insulation and Lifa Infinity Pro, a waterproof breathable construction made without chemical treatments, providing long-lasting durable water resistance (DWR) without a coating, continuing our innovation.

Helly Hansen is a leader in both technical sailing and performance ski apparel. Its ski uniforms are tested and trusted by over 55,000 professionals, as well as Olympians, National Teams, and over 200 ski resorts and mountain guiding operations around the world. Helly Hansen's outerwear, base layers, sportswear, footwear, and workwear and sold in more than 40 countries and are trusted by professionals and enthusiasts around the world.

Position Summary:

The Part Time Sales Lead is an entry-level leadership role responsible for opening and closing the store, supporting sales performance, delivering exceptional customer experiences, and executing day-to-day store operations. This Sales Lead supports the Store Manager by following customer engagement strategies and maintaining merchandising standards that support a positive customer experience. Kontoor values all perspectives and encourages candidates with different backgrounds, experiences, and ways of thinking to apply.

Key Responsibilities:

Brand Experience/Customer Service

• Ensure excellence in customer service in the store by upholding high retail standards to ensure an in-store experience that aligns with company standards.
• Initiate conversations with all customers, building a relationship to learn interests and identify products to suggest.
• Assist customer in the fitting room.
• Recommends product that is aligned with customer needs and preferences through suggestive selling and encourages the customer to make a purchase.
• Builds brand loyalty by promoting the rewards program and achieves weekly loyalty sign up goals.
• Learn about new products and trends to better engage customers.
• Consistently achieve personal sales targets and contribute to overall store performance.
• Provides information and advice on product performance, features, and specifications.

Visual, Operation, and Safety

• Maintain visual merchandising standards and ensure the sales floor is clean, organized, and well-stocked.
• Assist in daily store operations, including opening and closing, freight processing, accurately process transactions, handle cash, and maintain point-of-sale integrity.
• Follows company and store policies, procedures, and operational guidelines; communicates concerns to store leadership.
• Assigns tasks to team members as directed to support operational needs.
• React quickly to all customers and/or employee injuries and report them immediately to the Manager on Duty.
• Participates in Loss Prevention Audits, understands and complies with company loss prevention policies to minimize store shrink.

Leadership

• Acts as Manager on Duty in the absence of the other members of the leadership team.
• Regularly communicates any employee's concerns directly to the Store Manager.
• Assists with onboarding and training new team members in sales behaviors, customer service expectations, and store procedures.
• Addresses customer concerns professionally and in accordance with company guidelines.

Position Competencies:

• Bold Accountability: Demonstrate accountability and follow through on assigned responsibilities.
• Customer Centric Innovation: Passion for the brand and knowledge of the customer and products.
• Empowered Collaboration: Promote an environment that encourages feedback, belonging, participation, creativity, and learning by communicating best practices and ideas.
• Global Agility: Willingness to make changes as suggested by manager on duty to meet store goals and create a positive work environment.
• Strategic Foresight: Take initiative to work ahead, seeking guidance when appropriate.
• Purposeful Integrity: Respect the background, experience, and unique differences of others, upholding the integrity