Heck's Tavern General Manager

Devil's Thumb Ranch Resort & Spa; Tabernash (CO); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Paid time off (FT)

Affordable housing options

Health, dental, life & vision ins.

401k employer match

Wellness program

Tuition reimbursement

Employee discounts at restaurants

Referral bonus

Job summary

Devil's Thumb Ranch Resort & Spa seeks a Restaurant Manager to oversee Heck's Tavern and related F&B operations in the Colorado Rockies. You will lead front-of-house teams, ensure top guest service, and collaborate on menu and revenue strategies.

Responsibilities include hiring, training, scheduling, budgeting, and maintaining SOPs to uphold quality and safety. This pivotal role drives operational excellence across multiple venues and engages with guests and staff daily.

Qualifications

• Bachelor's degree in Hospitality Management or equivalent experience preferred.
• Proven leadership and guest service skills.
• Knowledge of food handling, sanitation standards, and liquor laws.
• Experience managing budgeting and payroll.
• Ability to lift up to 50 lbs.

Responsibilities

• Lead and manage the front-of-house food and beverage operations.
• Collaborate with the Executive Director of F&B on revenue-generating strategies.
• Execute the business plan and contribute to the success of food and beverage operations.
• Maintain proactive communication with the back-of-house/culinary team.
• Ensure the highest level of guest service, in line with DTR standards.
• Oversee hiring, training, development, and coaching of restaurant staff.
• Lead training and product knowledge initiatives for staff and assistant managers.
• Handle administrative duties such as scheduling, payroll, performance reviews, and termination paperwork.
• Implement and maintain SOPs; create new SOPs when necessary, pending approval.
• Assist with budgeting and resource allocation for restaurant operations.
• Manage financial reporting, including daily revenue, forecasts, and promotions.
• Oversee purchasing, inventory, and maintenance of equipment.
• Actively work the floor to support staff and ensure smooth operations.
• Solicit guest feedback and resolve guest complaints.
• Ensure cleanliness, sanitation, and recycling efforts meet DTR and health department standards.
• Protect company assets and ensure the upkeep of restaurant tools and property.

Skills

Leadership

Communication

Organizational skills

Food safety

Budgeting

Guest service

Decision-making

Flexibility

Physical stamina

Education

Bachelor's degree in Hospitality Management

Job description

Join us at Heck’s Tavern, nestled within the breathtaking location that is Devil's Thumb Ranch Resort & Spa, where culinary excellence meets natural splendor. As the premier wagyu steak house in Grand County, we invite you to embark on a transformative journey amidst 6,500 acres of pristine wilderness at the foot of the Colorado Rocky Mountains. Recognized as a Top 10 Resort in the USA – Mountain West by the prestigious Condé Nast Traveler Readers’ Choice Awards, Devil's Thumb Ranch Resort & Spa is celebrated for its unparalleled hospitality and stunning surroundings.

Principle Purpose of Job

The Restaurant Manager oversees all front-of-house food and beverage operations at Heck's Tavern, including employee oversight, guest satisfaction, service standards, beverage program management, and menu development in collaboration with the culinary team. This role is responsible for leading successful revenue-generating efforts and ensuring overall operational excellence at Heck's Tavern, Hallowed Grounds, the Pool Bar, and other F&B operations within Devil’s Thumb Ranch.

Essential Duties and Responsibilities:

• Lead and manage the front-of-house food and beverage operations.
• Collaborate with the Executive Director of F&B on innovative revenue-generating strategies.
• Execute the business plan and contribute to the success of food and beverage operations.
• Maintain proactive communication with the back-of-house/culinary team.
• Ensure the highest level of guest service, in line with DTR standards.
• Oversee hiring, training, development, and coaching of restaurant staff.
• Lead training and product knowledge initiatives for staff and assistant managers.
• Handle administrative duties such as scheduling, payroll, performance reviews, and termination paperwork.
• Implement and maintain SOPs; create new SOPs when necessary, pending approval.
• Assist with budgeting and resource allocation for restaurant operations.
• Manage financial reporting, including daily revenue, forecasts, and promotions.
• Oversee purchasing, inventory, and maintenance of equipment.
• Actively work the floor to support staff and ensure smooth operations.
• Solicit guest feedback and resolve guest complaints.
• Ensure cleanliness, sanitation, and recycling efforts meet DTR and health department standards.
• Protect company assets and ensure the upkeep of restaurant tools and property.
• Engage with the local community to build relationships and promote business.
• Bachelor's degree in Hospitality Management or equivalent experience preferred.
• Strong leadership, communication, and organizational skills.
• Knowledge of food handling, sanitation standards, and liquor laws.
• Ability to manage financial aspects, including budgeting and payroll.
• Excellent guest service skills and decision-making under stress.
• Flexibility with scheduling and ability to lift/carry up to 50 lbs.

Compensation Description:$65,000 – $80,000/yr Competitive pay commensurate with education and experience.

Benefits and Perks:

• 152 hours of Paid Time Off if FT, Year-Round employment status.
• Affordable housing options are available for employees working a minimum of 35 hours per week, based on availability.
• Health, Dental, Life & Vision Insurances, plus 401k Employer Match of up to $4,000 annually—if FT, Year-Round employment status.
• Wellness Program opportunities including meditation, complimentary daily Yoga, trail running, and mountain-biking workshops.
• Opportunities for continued education through tuition reimbursement and professional development programs.
• 25% discounts at all Devil's Thumb Ranch restaurants, activities including Trail Rides, and Spa Treatments.
• Discounted Winter Park Ski Resort season pass (available annually in season) or 1/2 price Grand Park Rec Center Pass.
• Referral bonus of $250 if we hire someone you refer.

Due to the nature of our 24-hour operation, there is no guaranteed work schedule. Managers will try to accommodate specific schedule requests, but they are never guaranteed if business volume prohibits.

The statements contained in this job description reflect general details as necessary to describe the principal functions of this position, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences of relief, to equalize peak work periods or otherwise balance the workload.

Devil's Thumb Ranch Resort & Spa is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.