Heavy Equipment Field Technician with Customer Focus

Wiese Group; Hannibal (MO); On-site; USD 42,000 - 66,000; Full time

Job summary

Wiese Group in Hannibal, MO is seeking a Service Technician to repair customer material handling equipment including forklifts and aerial lifts. You will serve as the primary liaison between the company and customers, delivering professional mechanical services and superior customer service.

Ideal candidates will perform hazard assessments, troubleshoot equipment, and manage multiple tasks while complying with safety standards. Valid driver's license and own tools are required.

Qualifications

• Hazard assessments and safe work practices required.
• Strong multitasking and time management skills.
• Ability to lift 50 pounds and crouch/crawl in confined areas, and comfortable with heights above 15 feet.
• Valid driver’s license with clean record; own hand tools.
• Proficiency with company software and completing online work orders.
• Demonstrated customer service skills, verbal and non‑verbal.

Responsibilities

• Actively support, promote and lead safety initiatives; follow safety policies and procedures.
• Troubleshoot customer equipment problems; obtain customer approval before repairs.
• Complete and submit all required paperwork.
• Provide the best possible customer service and upsell Wiese services as appropriate.
• Manage your workload effectively.

Skills

Hazard assessments

Multitasking

Time management

Heavy lifting

Valid driver's license

Own hand tools

Computer skills

Customer service

Tools

Hand tools

Job description

Wiese Group in Hannibal, MO is seeking a Service Technician to repair customer material handling equipment including forklifts and aerial lifts. You will serve as the primary liaison between the company and customers, delivering professional mechanical services and superior customer service.

Ideal candidates will perform hazard assessments, troubleshoot equipment, and manage multiple tasks while complying with safety standards. Valid driver's license and own tools are required.