Heavy Engine Field Technician

D2B Groups LLC; Charlestown (RI); On-site; USD 48,000 - 76,000; Full time

Benefits offered by this job

Health care plan

Retirement plan

Life Insurance

Paid time off

Company vehicle

Job summary

D2B Groups LLC is seeking a Heavy Equipment Field Technician to diagnose, repair, and maintain heavy equipment at client sites across Rhode Island. You will inspect equipment, replace worn parts, and ensure minimal downtime while prioritizing safety.

Responsibilities include coordinating with the Service Supervisor, testing machines after service, and mentoring junior technicians on large repair projects. A valid field-service background and strong customer-facing skills are required.

Qualifications

• Experience working on heavy equipment or generators preferred.
• Experience with mechanical, electrical and hydraulic equipment.
• 2+ years of field service experience preferred.

Responsibilities

• Diagnose malfunctions and replace parts; install new assemblies and adjust controls.
• Provide tools and arrange facilities to perform repair work at customer premises.
• Inspect, operate and test machines at delivery and during service intervals to ensure proper functioning.
• Report customer details and job metrics for accurate billing and documentation.
• Train new technicians and supervise teams on large repairs or assemblies.
• Maintain neat appearance and keep the service truck clean and organized.
• Collaborate with Engineering/Manufacturing to resolve recurring or complex problems.

Skills

Heavy equipment experience

Field service

Troubleshooting

Mechanical knowledge

Safety compliance

Customer service

Job description

We are seeking a skilled and motivated Heavy Equipment Field Technician to join our client's team. As a Field Technician, you will be responsible for diagnosing, repairing, and maintaining heavy equipment used in various industries. Your role will involve troubleshooting mechanical issues, performing inspections, and completing necessary repairs or part replacements. You will work directly at client sites, ensuring that the equipment is functioning optimally and minimizing downtime. Attention to detail, strong technical skills, and a commitment to safety are essential for success in this role. If you are a team player who enjoys working in a dynamic environment, we would love to hear from you!

• Consults with Service Supervisor to plan effective work and travel schedule, giving priority to customer need, considering location of machine and availability of parts.
• Diagnose malfunctions: repairs and/or replaces worn and defective parts; installs new assemblies, adjusts devices and controls - to correct malfunctions and to keep machines in operating condition.
• Provides tools and parts and arranges for facilities to perform repair work (usually on customer premises).
• Inspects, operates, and tests machines upon initial delivery, at specified inspection intervals and upon completion of any repair work to ensure proper functioning of equipment and its components.
• Reports to Service Supervisor such information as name of customer, description of machine, nature of malfunction, the time involved in working, driving, and waiting, mileage, etc., so that proper accounts can be charged, and proper billing can be made.
• Strives to increase technical skills through attendance at company-sponsored vocational schools, annual training meeting of departmental personnel and reading of technical literature.
• Promotes and enhances the company image by maintaining a neat, personal appearance and by keeping the service truck in a clean, polished, and orderly condition.
• Experienced or advanced servicemen are expected to serve as troubleshooters on recurring or unusual problems, conferring with Engineering, Manufacturing, and other service personnel to resolve.
• Experienced or advanced servicemen will be expected to train new servicemen or to supervise a team of servicemen in the assembling or servicing of large units or in a joint effort on large repair jobs.

• Experience working on heavy equipment or generators preferred
• Experience working with mechanical, electrical and hydraulic equipment
• 2+ years of field service experience preferred
• Ability to pass a background check, drug screen, MVR and physical
• Experience working with customers

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Hourly Pay Rate: $35-55/hour
• Company Vehicle