Hearing Instrument Specialist Trainee (Waterloo, IA)

Starkey Hearing; Waterloo (IA); On-site; USD 39,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Paid sick and safe time

6 paid holidays annually

Job summary

Starkey Hearing in Waterloo, Iowa is looking for a Hearing Instrument Sales Specialist Trainee to provide exceptional service and support in hearing healthcare. The role involves training in hearing aid fittings, service, and patient counseling, while ensuring compliance with required licensing.

The candidate should possess excellent problem-solving and communication skills, and a background in sales or the hearing aid industry is preferred. Additionally, comprehensive benefits including health and dental insurance, retirement plans, and paid time off are offered.

Qualifications

• 1+ years of sales experience preferred and/or background in medical or hearing aid industry.
• Knowledge of the hearing aid industry a plus.
• Comfortable working with online computer systems and programs.

Responsibilities

• Provide Patient Journey Experience through counseling and instruction.
• Conduct comprehensive hearing evaluations to identify hearing loss.
• Become proficient in troubleshooting, repairing, and servicing hearing instruments.

Skills

Problem solving

Analytical abilities

Verbal communication

Written communication

Public speaking

Education

High school diploma required; college degree preferred

Bachelor's in Speech and Hearing Sciences/Communication Disorders ideal

Job description

At Starkey Retail, we are setting a new standard for excellence in hearing healthcare through our commitment to the Patient Journey philosophy. This philosophy is driven by the unique needs of our patients and our dedication to guiding them in choosing the best hearing solutions to enhance their lifestyle and overall well-being.

This role is an employment opportunity with Northland Hearing Centers, Inc. (referred to as “Starkey Retail”), a wholly owned subsidiary of Starkey Laboratories, Inc. All Starkey Retail positions are covered under Northland Hearing Centers, Inc.’s benefit and compensation programs.

The Hearing Instrument Sales Specialist Trainee will be trained in all aspects of hearing aid fittings, service/repairs, and sales, including product knowledge, testing, diagnosis of hearing loss, fittings and sales of hearing products and accessories, patient counseling, and aural rehabilitation. They will also be trained and prepared to meet and provide services to patients remotely through Starkey's TeleHear program. HIS Trainees must complete the requisite for a dispensing license and practice within applicable state law prior to obtaining said licensure. Starkey will sponsor, train and fund the process and fees of obtaining said license.

The training program will include the apprentice working with their assigned sponsor. Trainees will receive additional training via job shadowing of other practitioners, which may include travel to other locations. Study materials and testing fees, and travel arrangements will be paid by Starkey.

Approach and Deployment

• Provide Patient Journey Experience through counseling and instruction.
• Complete requirements for state temporary license.
• Learn to conduct patient diagnostics.
• Train with licensed specialists to complete practicum hours, including travel to other regions.
• Conduct comprehensive hearing evaluations to identify type and degree of hearing loss.
• Make appropriate recommendations based on hearing test results.
• Become proficient in troubleshooting, repairing, and servicing all types of hearing instruments and accessories.
• Attend the Patient Journey Protocol class and observe other specialists.
• Train with a Specialist or Audiologist on difficult fittings.
• Learn the Starkey product line and programming of hearing instruments; travel to Starkey training events may be required.
• Learn tactics and styles of hearing aid sales and accessories.
• Work with patients via TeleHear using tools such as TEAMS, VSEE, and GoTo Meeting, and adjust and fit patients offsite.

Results – Performance Measures

• Attendance at meetings
• Create a calendar for each location
• Assessment of dispensing skills
• Patient Satisfaction
• Providing timely data for insurance billing
• Diagnostic skills

Other Duties

• Support Northland Employee Corporate and/or Department Guidelines.
• Check and verify quality.
• Support corporate health and safety objectives.
• React to change productively and handle other essential duties as assigned.

Job Requirements

• Education: High school required; college degree preferred or equivalent work history in a healthcare or technical field; Bachelor’s in Speech and Hearing Sciences/Communication Disorders ideal.
• Experience: 1+ years of Sales experience preferred and/or background in medical or hearing aid industry.
• Knowledge: Knowledge of the hearing aid industry a plus.
• Skills & Abilities: Ability to organize and execute a plan; good problem solving, analytical abilities, verbal and written communication, organizational and interpersonal skills; comfortable working with online computer systems and programs; public speaking experience and training.

Salary And Other Compensation

The annual hourly rate for this position ranges from $19.00 - $24.04 per hour. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate.

This position is eligible for commissions based upon performance results. There is no guarantee of payout.

Benefits

The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, paid sick and safe time, and 6 paid holidays annually.