Hearing Instrument Specialist/ Audiologist

NationsBenefits; Mishawaka (IN); On-site; USD 70,000 - 90,000; Full time

Job summary

NationsBenefits in Mishawaka, IN, is seeking an Audiologist to evaluate hearing candidacy, fit hearing aids, and build lasting patient relationships in a retail-based clinical setting.

You will perform comprehensive evaluations, interpret results, and present options with emphasis on long-term benefits and outcomes.

The role requires an active state license, strong clinical and communication skills, and a commitment to ethical patient care and ongoing professional development.

Qualifications

• Active state Audiology or Hearing Aid Dispensing license required.
• Strong clinical and interpersonal skills essential.
• Ability to translate technical information into patient-friendly explanations.

Responsibilities

• Conduct comprehensive hearing evaluations using best-practice clinical protocols
• Interpret test results and recommend individualized hearing care solutions
• Present product options clearly, emphasizing value, long-term benefits, and patient outcomes
• Program, fit, and verify hearing instruments, including new, premium technology from major manufacturers
• Perform routine follow-up visits, cleanings, adjustments, and hearing aid repairs
• Maintain accurate and compliant patient records, including documentation and outcome measures
• Deliver exceptional service that supports patient satisfaction, loyalty, and positive clinical outcomes
• Collaborate with leadership and peers to support center performance and continuous improvement

Skills

Audiology license

Clinical counseling

Interpersonal skills

Explain technical concepts

Retail healthcare experience

Ethical practice

Professional development

Job description

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.

Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.

Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.

We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.

Location: Nations Benefits Hearing Center in Mishawaka, IN

120 Indian Ridge Blvd, Mishawaka, IN 46545

Position Overview

In this position, you will be responsible for evaluating hearing aid candidacy, recommending and fitting hearing aids, and building lasting relationships with patients through education, follow-up care, and community engagement. You will work in a retail-based clinical environment that combines professional autonomy with strong operational support.

Responsibilities

• Conduct comprehensive hearing evaluations using best-practice clinical protocols


• Interpret test results and recommend individualized hearing care solutions based on patient needs and lifestyle


• Present product options clearly, emphasizing value, long-term benefits, and patient outcomes


• Program, fit, and verify hearing instruments, including new, premium technology from major manufacturers


• Perform routine follow-up visits, cleanings, adjustments, and hearing aid repairs


• Maintain accurate and compliant patient records, including documentation and outcome measures


• Deliver exceptional service that supports patient satisfaction, loyalty, and positive clinical outcomes


• Collaborate with leadership and peers to support center performance and continuous improvement

Qualifications & Skills

• Current Audiology license or Hearing Aid Dispensing license in the state of role (required)


• Strong clinical, counseling, and interpersonal skills


• Ability to explain technical concepts in a clear, patient-friendly manner


• Comfort working in a retail healthcare setting


• Commitment to ethical practice and patient-focused care


• Willingness to participate in ongoing professional development