Hearing Instrument Specialist/ Audiologist

NationsBenefits; Farmington (NM); On-site; USD 65,000 - 85,000; Full time

Job summary

NationsBenefits in Farmington, NM, is seeking a licensed audiologist to evaluate hearing needs, fit devices, and build lasting relationships with patients in a retail-based clinical setting that combines professional autonomy with strong operational support.

You will conduct evaluations, interpret results, present options with clear value, program and verify instruments, and perform follow-up care to ensure patient satisfaction and optimal outcomes.

Qualifications

• Current Audiology license or Hearing Aid Dispensing license in the state of the role.
• Retail healthcare experience is a plus.
• Strong communication and counseling abilities.
• Ability to explain technical concepts in a patient-friendly manner.

Responsibilities

• Conduct comprehensive hearing evaluations using best-practice clinical protocols.
• Interpret test results and recommend individualized hearing care solutions.
• Present product options clearly, emphasizing value and outcomes.
• Program, fit, and verify hearing instruments, including premium technology.
• Perform routine follow-up visits, cleanings, adjustments, and repairs.
• Maintain accurate and compliant patient records and outcome measures.
• Deliver exceptional service to support patient satisfaction and outcomes.
• Collaborate with leadership to support center performance.

Skills

Clinical skills

Counseling skills

Interpersonal skills

Patient communication

Education

Audiology license

Hearing Aid Dispensing license

Job description

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.

Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.

Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.

We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.

Location

4500 E Main St, Farmington, NM 87402

Position Overview

In this position, you will be responsible for evaluating hearing aid candidacy, recommending and fitting hearing aids, and building lasting relationships with patients through education, follow‑up care, and community engagement. You will work in a retail‑based clinical environment that combines professional autonomy with strong operational support.

Responsibilities

• Conduct comprehensive hearing evaluations using best‑practice clinical protocols
• Interpret test results and recommend individualized hearing care solutions based on patient needs and lifestyle
• Present product options clearly, emphasizing value, long‑term benefits, and patient outcomes
• Program, fit, and verify hearing instruments, including new, premium technology from major manufacturers
• Perform routine follow‑up visits, cleanings, adjustments, and hearing aid repairs
• Maintain accurate and compliant patient records, including documentation and outcome measures
• Deliver exceptional service that supports patient satisfaction, loyalty, and positive clinical outcomes
• Collaborate with leadership and peers to support center performance and continuous improvement

Qualifications & Skills

• Current Audiology license or Hearing Aid Dispensing license in the state of role (required)
• Strong clinical, counseling, and interpersonal skills
• Ability to explain technical concepts in a clear, patient‑friendly manner
• Comfort working in a retail healthcare setting
• Commitment to ethical practice and patient‑focused care
• Willingness to participate in ongoing professional development