Hearing Instrument Sales Specialist Trainee (Glenview and Schaumburg, IL)
Audibel
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Benefits offered by this job
Job summary
Qualifications
- 1+ years of sales experience preferred.
- Background in medical or hearing aid industry a plus.
- Knowledge of the hearing aid industry is advantageous.
Responsibilities
- Provide Patient Journey Experience through counseling.
- Learn to conduct patient diagnostics.
- Train with licensed specialists to complete practicum hours.
- Conduct comprehensive hearing evaluations.
- Become proficient in troubleshooting and servicing hearing instruments.
Skills
Education
Job description
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The Hearing Instrument Sales Specialist Trainee will be trained in all aspects of hearing aid fittings, service/repairs, and sales, including product knowledge, testing, diagnosis of hearing loss, fittings and sales of hearing products and accessories, patient counseling, and aural rehabilitation. They will also be trained and prepared to meet and provide services to patients remotely through Audibel's TeleHear program. HIS Trainees must complete the requisite for a dispensing license and practice within applicable state law prior to obtaining said licensure. Audibel will sponsor, train and fund the process and fees of obtaining said license.
The training program will include the apprentice working with their assigned sponsor. Trainees will receive additional training via job shadowing of other practitioners, which may include travel to other locations. Study materials and testing fees, and travel arrangements will be paid by Audibel.
- Provide Patient Journey Experience through counseling and instruction.
- Complete requirements for state temporary license.
- Learn to conduct patient diagnostics.
- Train with licensed specialists to complete practicum hours. This may include travel to other regions to work with a variety of experienced specialists.
- Learn to conduct comprehensive hearing evaluations to identify type and degree of hearing loss.
- Learn to make appropriate recommendations based on hearing test results.
- Become proficient in troubleshooting, repairing and servicing all types of hearing instruments and accessories.
- Attend the Patient Journey Protocol class and observe other specialists in their practice of the Patient Journey.
- Train with a Specialist or Audiologist on difficult fittings.
- Learn the Starkey product line and programming of hearing instruments. Travel to Starkey training events may be required.
- Learn tactics and styles of hearing aid sales and accessories.
- Train and work with patients via TeleHear.
- Train with area specialists on patient care, ensuring the comfort of the patient and understanding their needs and requests.
- Learn how to use the TeleHear tools for working with patients remotely, including programs such as TEAMS, VSEE and GoTo Meeting and understanding of online tools to adjust and fit patients offsite.
- Attendance at meetings.
- Create a calendar for each location.
- Assessment of dispensing skills.
- Patient Satisfaction.
- Providing timely data for insurance billing.
- Diagnostic skills.
- Support Northland Employee Corporate and/or Department Guidelines.
- Check and verify quality.
- Support corporate health and safety objectives.
- React to change productively and handle other essential duties as assigned.
Education: High school required; college degree preferred or equivalent work history in a healthcare or technical field; Bachelor’s in Speech and Hearing Sciences/Communication Disorders ideal.
Experience: 1+ years of Sales experience preferred and/or background in medical or hearing aid industry.
Knowledge: Knowledge of the hearing aid industry a plus.
- Ability to organize and execute a plan.
- Good problem solving, analytical abilities, verbal and written communication, organizational and interpersonal skills required.
- Comfortable working with online computer systems and programs.
- Public speaking experience and training.
The annual hourly rate for this position ranges from $16.00- $23.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is eligible for commissions based upon performance results. There is no guarantee of payout.
The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, paid sick and safe time, and 6 paid holidays annually.
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