Hearing Ambassador Patient Care Coordinator

NationsBenefits, LLC; Saginaw (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

NationsBenefits, LLC is seeking a Hearing Ambassador to support the licensed dispenser at the Sam's Club Hearing Aid Center in Saginaw, MI. You will engage members, educate about hearing wellness, schedule appointments, and drive growth through community outreach and customer relationship building.

This on-site role emphasizes outbound calls, test scheduling, product promotion beyond hearing aids, and strong customer service.

Qualifications

• Strong customer service, sales, or retail experience.
• Excellent oral and written communication skills and problem-solving abilities.
• Experience with patient/customer appointment scheduling and basic computer systems.

Responsibilities

• Have working knowledge of HAC products and services.
• Set the stage for tests and full hearing aid purchases with Members.
• Complete 30-50 outbound calls daily to prospective or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily.
• Promote non-hearing aid products when appropriate to Members.

Skills

Customer service

Sales

Retail experience

Communication skills

Education

High school diploma or equivalent

Tools

Scheduling software

PC hardware/software

Job description

Role:

The Hearing Ambassador assists and helps the licensed dispenser meet their goals and fulfill their daily duties. This role is responsible for engaging customers, Support hearing health needs, educating individuals about hearing wellness, scheduling appointments, and supporting growth through community outreach and customer relationship building.

Location:

On-Site, Sam's Club Hearing Aid Center. Saginaw, MI.

Responsibilities:

• Have a working knowledge of all Hearing Aid Center (HAC) products and services
• Set the stage for full test, and full boat purchase when interacting with Members
• Complete 30-50 outbound calls daily to prospective and/or existing customers
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss
• A 50% increase in non-hearing aid product sales is expected
• Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads
• Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits
• Promote the HAC during Sam’s club events, Hearing Aid Center events, and possibly outside marketing events
• Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests

Requirements:

• High school diploma or equivalent
• Strong customer service, sales, or retail experience
• Experience working with PC hardware and software including general computer and Internet knowledge
• Excellent oral and written communication skills, organizational, problem-solving/troubleshooting skills, and presentation skills
• Previous experience with patient/customer appointment scheduling
• Proficiency with basic computer systems and scheduling software.

NationsBenefits is an Equal Opportunity Employer.