Hearing Ambassador (Patient Care Coordinator)

NationsBenefits; Maplewood (MO); On-site; USD 31,000 - 42,000; Full time

Job summary

NationsBenefits in Maplewood, MO seeks a Hearing Ambassador to support licensed dispensers in achieving daily goals. You will engage customers, educate about hearing wellness, schedule appointments, and grow the center through community outreach.

This on-site role emphasizes proactive outreach, test scheduling, and product promotion, with a focus on delivering excellent member service at the Sam's Club Hearing Aid Center.

Qualifications

• High school diploma or equivalent required.
• Strong customer service, sales or retail experience preferred.
• Experience with appointment scheduling and scheduling software beneficial.

Responsibilities

• Have working knowledge of HAC products and services.
• Set the stage for tests and full purchases with Members.
• Complete 30-50 outbound calls daily to prospective/existing customers.
• Secure a minimum of 4 hearing tests daily for the hearing aid specialist or audiologist.
• Promote non-hearing aid products when appropriate.
• Aim for a 50% increase in non-hearing aid product sales.
• Learn and use handheld screener as a lead-intercept tool.
• Assist in calling past tested Members for scheduling visits.
• Promote HAC at Sam’s Club events and other marketing events.
• Work mainly in-club settings, with 95% walking/interacting with Members.

Skills

Customer service

Sales

Retail experience

Appointment scheduling

Education

High school diploma or equivalent

Tools

Scheduling software

PC hardware/software

Job description

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.

Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.

Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.

We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.

Role:

The Hearing Ambassador assists and helps the licensed dispenser meet their goals and fulfill their daily duties. This role is responsible for engaging customers, Support hearing health needs, educating individuals about hearing wellness, scheduling appointments, and supporting growth through community outreach and customer relationship building.

Location:

On-Site, Sam's Club Hearing Aid Center. Maplewood, MO.

Responsibilities:

• Have a working knowledge of all Hearing Aid Center (HAC) products and services
• Set the stage for full test, and full boat purchase when interacting with Members
• Complete 30-50 outbound calls daily to prospective and/or existing customers
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss
• A 50% increase in non-hearing aid product sales is expected
• Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads
• Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits
• Promote the HAC during Sam’s club events, Hearing Aid Center events, and possibly outside marketing events
• Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests

Requirements:

• High school diploma or equivalent
• Strong customer service, sales, or retail experience
• Experience working with PC hardware and software including general computer and Internet knowledge
• Excellent oral and written communication skills, organizational, problem-solving/troubleshooting skills, and presentation skills
• Previous experience with patient/customer appointment scheduling
• Proficiency with basic computer systems and scheduling software.
• Bilingual in Spanish is strongly preferred