Hearing Ambassador (Patient Care Coordinator)

NationsBenefits; Champaign (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

NationsBenefits is seeking a Hearing Ambassador for its Sam’s Club Hearing Aid Center in Champaign, IL. The role focuses on engaging members, educating on hearing wellness, and driving appointments and sales within a busy center.

The position requires a high school diploma and strong customer service or sales experience, plus comfort with scheduling software and PCs. On-site work with proactive community outreach is expected.

Qualifications

• High school diploma or equivalent required.
• Strong customer service, sales or retail experience.
• Experience with PC hardware and software and general computer knowledge.
• Excellent oral and written communication, organization and problem-solving skills.
• Experience with patient/customer appointment scheduling.

Responsibilities

• Engage customers and support hearing health needs.
• Educate individuals about hearing wellness and services.
• Schedule appointments and secure test bookings.
• Aim for 4+ immediate or scheduled hearing tests daily where possible.
• Promote non-hearing-aid products when suitable.

Skills

Customer service

Sales

Retail experience

Appointment scheduling

Communication

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.

Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.

Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.

We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.

Role

The Hearing Ambassador assists and helps the licensed dispenser meet their goals and fulfill their daily duties. This role is responsible for engaging customers, Support hearing health needs, educating individuals about hearing wellness, scheduling appointments, and supporting growth through community outreach and customer relationship building.

Location

On-Site, Sam's Club Hearing Aid Center. Champaign, IL.

Responsibilities

• Have a working knowledge of all Hearing Aid Center (HAC) products and services
• Set the stage for full test, and full boat purchase when interacting with Members
• Complete 30-50 outbound calls daily to prospective and/or existing customers
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss
• A 50% increase in non-hearing aid product sales is expected
• Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads
• Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits
• Promote the HAC during Sam’s club events, Hearing Aid Center events, and possibly outside marketing events
• Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests

Requirements

• High school diploma or equivalent
• Strong customer service, sales, or retail experience
• Experience working with PC hardware and software including general computer and Internet knowledge
• Excellent oral and written communication skills, organizational, problem-solving/troubleshooting skills, and presentation skills
• Previous experience with patient/customer appointment scheduling
• Proficiency with basic computer systems and scheduling software.