Healthcare Technical Consultant - Field Based in Iowa or Minnesota

Philips; Des Moines (IA); On-site; USD 40,000 - 62,000; Full time

Job summary

Philips is seeking a Healthcare Technical Consultant to be field-based in Iowa or Minnesota, delivering onsite and remote technical support for patient monitoring systems and IT infrastructure. You will install, configure, integrate, and test solutions while collaborating with engineers, clinical partners, sales, and service teams.

This role requires 2.5+ years in IT services within healthcare, a foundation in IT systems and networking, and travel roughly 75% across the geography.

Qualifications

• 2.5+ years of professional IT services or technical environment experience, preferably in healthcare.
• Certifications such as CCNA or equivalent are preferred; CCNA encouraged for career progression.

Responsibilities

• Deliver onsite and remote technical support, diagnosing and resolving system, network, and application issues.
• Support installation, configuration, integration, and testing of patient monitoring and IT infrastructure solutions.
• Troubleshoot using approved tools and methodologies; analyze root causes and implement sustainable solutions.
• Maintain accurate documentation of configurations, troubleshooting, and support procedures.

Skills

IT systems

Networking

Troubleshooting

CCNA

Education

Associate degree

Bachelor’s degree preferred

Job description

Healthcare Technical Consultant - Field Based in Iowa or Minnesota

Launch your career as a Technical Consultant in our Hospital Patient Monitoring business, where you'll build hands‑on expertise installing and supporting advanced patient monitoring solutions, partner with diverse teams and customers, and play a direct role in delivering reliable, high‑impact technology that improves patient care and outcomes.

Your role:

• Deliver onsite and remote technical support, responding quickly to customer issues and minimizing disruption to clinical and operational workflows. Ensure reliable system performance by diagnosing and resolving system, network, and application issues using structured troubleshooting approaches.
• Support the full lifecycle of complex patient monitoring and IT infrastructure solutions, including installation, configuration, integration, and testing. Apply an understanding of customer environments and requirements to ensure systems are implemented effectively and optimized for long‑term performance.
• Troubleshoot and resolve technical challenges using approved tools, test equipment, and diagnostic methodologies. Analyze root causes and implement sustainable solutions that improve system stability and reduce recurring issues.
• Maintain accurate and detailed documentation of system configurations, troubleshooting activities, and support procedures. Follow configuration management and version control practices to ensure consistency, knowledge sharing, and scalable support for future implementations.
• Collaborate with cross‑functional teams including senior engineers, clinical partners, sales, and service teams to deliver high‑quality outcomes. Continuously build technical expertise and contribute to knowledge sharing and improvement initiatives that enhance service delivery and customer satisfaction.

You're the right fit if:

• You’ve acquired 2.5+ years of professional working experience in IT services or related technical environments, preferably in a field or hospital‑based healthcare environment. Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred.
• Your skills include a foundational understanding of IT systems, networking concepts, and technical troubleshooting; computer networking certification preferred (e.g. CompTIA Network+, Cisco Certified Network Associate (CCNA), or equivalent/higher level certification). CCNA encouraged for career progression.
• You have an associate degree in computer science, biomedical, engineering, or related field of study, or equivalent combination of education and above listed experience. Bachelor’s degree preferred.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position. You must be able to: Travel for business. Approximately 75% travel across the specified geography is required. The average driving time is 1‑4 hours daily. Occasional overnight stays and travel by air and/or train may be required.
• Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements and comply with vendor credentialing.
• Work flexible hours (based on business needs to include non‑standard work hours, overtime, weekends, and on‑call rotations).
• Wear all required personal protective equipment.

How we work together

We believe that we are better together than apart. For our office‑based teams, this means working in‑person at least 3 days per week. Onsite roles require full‑time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a field role covering areas of Iowa and Montana.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

Learn more about our business .

Discover our rich and exciting history.

Learn more about our purpose.

Learn more about our culture.

Philips Transparency Details

The hourly pay range for this position in IA is $29.00 to $45.00, plus overtime eligible.

The hourly pay range for this position in MN is $30.00 to $47.00, plus overtime eligible.$30.00 to $47.00

This role also includes field service incentive bonus plans, on‑call pay, company fleet/car, training, and advancement opportunities. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experien