Healthcare Site Operations Manager

Tiburcio Vasquez Health Center, Inc.; San Leandro (CA); On-site; USD 79,000 - 103,000; Full time

Benefits offered by this job

Medical coverage

Dental

Vision

Retirement plan

Tuition reimbursement

Paid leave

Pet insurance

Job summary

Tiburcio Vasquez Health Center, Inc. is seeking an experienced Healthcare Site Operations Manager to oversee clinic operations across multiple sites. The role partners with clinical leadership to ensure efficient staffing, workflow optimization, and high-quality patient service.

The position requires strong management skills and experience in ambulatory care settings. Responsibilities include coordinating provider schedules, driving process improvements, and leading QA/I programs while ensuring

Qualifications

• Bachelor's degree in Healthcare Administration, Public Health, or related field (or equivalent experience).
• Minimum 5 years of progressive healthcare clinic operations experience, including at least 2 years supervising staff.
• Experience in ambulatory care or FQHC environment preferred.

Responsibilities

• Assumes operational responsibility for assigned clinic sites in partnership with the Director of Clinic Operations and clinical leadership.
• Supervises operational functions at the clinic site assigned including immediate supervision of unit supervisors to ensure standards are met.
• Solves daily staffing and workflow issues on the clinical floor and coordinates vacation requests for unit supervisors.

Skills

Operations management

Staff supervision

Healthcare operations

Quality improvement

Stakeholder coordination

Education

Bachelor's degree in Healthcare Administration

Public Health

Business Administration

Job description

All Jobs > Healthcare Site Operations Manager

Schedule:

This is a full-time position, working 40 hours per week, typically Monday through Friday, with occasional Saturday hours.

About TVHC:

Tiburcio Vasquez Health Center is a non-profit community health center that is dedicated to promoting the health and well‑being of our community by providing accessible, high quality care by integrating primary care, dental care, WIC support, mental health counseling, community health education and more.

Benefits:

We offer excellent benefits, including: medical (100% paid co-payments, premiums, etc.), dental, vision (including dependent and domestic partner coverage), generous paid leave benefits including holidays, Flexible Spending Accounts, retirement plans with an Employer match, tuition reimbursement, monthly treats, pet insurance, and more.

Compensation:

$79,095.74 - $102,824.46, depending on experience.

TVHC offers compensation ranges that are determined by a thorough market-based analysis and are fully disclosed in accordance with California law. The pay for a selected candidate is determined by a variety of factors to ensure fair and equitable compensation. We are committed to providing a competitive compensation package that extends beyond base salary, designed to support the health, wealth, and career development of our employees.

Responsibilities:

• Assumes operational responsibility for assigned clinic sites in partnership with the Director of Clinic Operations and clinical leadership.
• Supervises operational functions at the clinic site assigned including immediate supervision of unit supervisors to ensure compliance with established standards and procedural requirements.
• Performs real-time problem solving on the clinical floor to address daily issues related to staffing and workflows, including monitoring vacation requests, call-outs, unscheduled time off, as well as coordinating vacation requests for unit supervisors.
• Acts as resource for unit supervisors to answer questions, coach, and supervise to ensure the clinic operates in an efficient manner and patients receive high-quality customer service.
• In conjunction with the Associate Medical Directors and the Chief Medical Officer, coordinates provider schedules and ensures that adequate coverage for clinical services and operations is secured.
• Partners with the Director of Clinic Operations to identify operational opportunities, recommend improvements, and implement best practices.
• Participates and assists with Quality Assurance and Improvement programs (QA&I).
• Supports operational change initiatives and implementation of organizational priorities, and drives adoption of new workflows, technologies, and care delivery models, including PCMH initiatives and other regulatory or quality improvement programs.
• Supports provider practice requirements including, but not limited to reviewing physician activity data, forecasting, and preparing for all changes needed.
• Ensures adequate stock of medical supplies through established purchasing procedures. Conducts regular performance evaluations, documents performance concerns in a timely manner, and works with the Director of Clinic Operations and Human Resources to implement performance improvement and progressive discipline plans as appropriate.
• Provides ongoing coaching, mentoring, performance management, and professional development for supervisors and staff while fostering accountability and engagement.
• Participates in developing and implementing safety programs to meet full compliance with stated clinic and legal requirements for clinical and patient care environments.
• Ensures operational readiness for regulatory surveys and accreditation activities.
• Collaborates with Human Resources, Quality, Information Technology, Revenue Cycle, Facilities, and Clinical Leadership to ensure coordinated clinic operations and timely resolution of operational issues.
• Meets or exceeds the Service Excellence Standards of TVHC.
• Performs other related duties as may be assigned by Director of Clinic Operations and/or Chief Medical Officer.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and expectations required of the position.

Requirements

• Bachelor's degree in Healthcare Administration, Business Administration, Public Health, or related field preferred (or equivalent experience).
• Minimum 5 years of progressive healthcare clinic operations experience, including at least 2 years supervising staff.
• Experience in an ambulatory care or Federally Qualified Health Center (FQHC) environment preferred.
• Experience with Quality Assurance and Performance Improvement, is highly preferred.

Qualifications:

• Able to relate appropriately to, communicate effectively with, and develop trusting relationships with diverse patient populations and staff.
• Excellent verbal communication skills; ability to effectively communicate with patient populations and staff; demonstrate a high degree of diplomacy and tact.
• Culturally sensitive and demonstrated ability and effectiveness working with diverse populations.
• Able to motivate staff, promote team building, and assume leadership responsibilities.
• Demonstrates flexibility and a willingness to adapt to changing priorities, responsibilities, and organizational needs.