Healthcare Representative

Optum; Atlanta (GA); On-site; USD 22,000 - 40,000; Full time

Job summary

Optum is hiring a Healthcare Representative to work onsite at Emory University Decatur, GA. You will interview patients, assist with benefit coverage, and complete state and federal program applications in a fast-paced hospital setting.

The role requires strong healthcare customer service experience, basic Office skills, and the ability to work 8-hour shifts including occasional weekends. Bilingual English/Spanish is preferred.

Qualifications

• High school diploma or GED required.
• 1+ years of healthcare customer service experience.
• Experience with Microsoft Office products.
• Ability to work onsite at Emory University Decatur, GA.

Responsibilities

• Interview patients in a hospital setting and assist with obtaining maximum benefit coverage.
• Complete applications for state and federal programs including Health Exchange/Marketplace.
• Review medical records to expedite benefit approval.
• Maintain documentation of claims status in hospital or Optum systems.
• Ensure compliance with PHI/PII and other privacy standards.
• Communicate with government agencies regarding claims status.
• Support hospital personnel and Optum staff as needed.

Skills

Bilingual English & Spanish

Healthcare customer service

Microsoft Office

Education

High School Diploma / GED

Tools

Microsoft Office

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Healthcare Representative (2384286)

Job Number:

Healthcare Representative (2384286)

This position is Onsite. Our office is located at Emory University Decatur - 1364 Clifton Rd NE, Atlanta, GA 30322.

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.

This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm EST, including one weekend shift per month. It may be necessary, given the business need, to work occasional overtime.

We offer 4 weeks of on-the-job training. The hours of training will be aligned with your schedule during normal business hours.

Primary Responsibilities:

• Interview patients in a hospital setting and work effectively with hospital personnel to assist patients with obtaining maximum benefit coverage
• Complete applications for state and federal programs (including Health Exchange / Marketplace programs)
• Review medical records and take all necessary actions to expedite benefit approval
• Adhere to company and legal standards regarding Protected Health Information (PHI), Personal Identifiable Information (PII) and Personnel Transaction Identifier (PTI)
• Maintain ongoing communication with government agencies regarding the status of claims
• Provide updates and assistance to hospital personnel and other Optum staff as needed
• Maintain documentation of status of claims and client contract on Optum and / or hospital computer systems
• Determine when to use a Federal, State or Local program application based upon medical definition of disability as it relates to body systems and to functions of daily living, and information contained in medical records
• Willing to work in a fast-paced hospital or healthcare environment

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• 1+ years of healthcare customer service experience
• Experience with Microsoft Office products
• Ability to work full time onsite at Emory University Decatur - 1364 Clifton Rd NE, Atlanta, GA 30322
• Ability to work any of our full time, 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm EST from Monday - Friday, including one weekend shift per month

Preferred Qualifications:

• Bilingual fluency in English and Spanish
• 1+ years of Customer Service experience within a hospital
• Knowledge of medical terminology
• Knowledge of federal and state programs that will benefit coverage for clients
• Experience in communicating with patients & staff with various educational & socio-economic backgrounds

Soft Skills:

• Excellent organizational skills

Physical and Work Environment:

• Prolonged periods of standing and walking in hospital facilities
• Adherence to facility masking requirements at all times

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.