Healthcare Quality & Compliance Specialist

Trinity Health PACE; West Springfield (MA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Day-one benefits

Dental benefits

Vision benefits

403B

Educational assistance

Daily pay

Referral bonuses

Professional development

Job summary

Trinity Health PACE is seeking a Quality Assurance/Compliance Coordinator to oversee QA, performance improvement, and regulatory compliance for medical, home care, and contracted services. The role reports to the Quality and Compliance Director and emphasizes survey readiness and reporting.

Responsibilities include leading improvement initiatives, developing audit tools, coordinating with the director on workflows, analyzing data, and supporting infection control and emergency preparedness per

Qualifications

• Bachelor's degree.
• Two years quality/compliance/performance improvement experience preferred.
• Healthcare environment experience preferred.
• Strong analytical, problem-solving, and mathematical skills.
• Superior written and verbal communication skills.
• Proficiency with Microsoft product suite and electronic mail/calendar systems.
• Ability to research, analyze, and prioritize workload.

Responsibilities

• Coordinate quality assurance, performance improvement, and compliance activities.
• Collaborate with Quality and Compliance Director to establish workflows and documentation.
• Participate in regulatory surveys and compliance monitoring; develop improvement plans.
• Develop and implement clinical audit tools and corrective action plans.
• Lead performance improvement initiatives and assist with project design.
• Support process evaluation and root cause analyses.
• Monitor and analyze infection control data.
• Prepare monthly quality metrics reports.
• Ensure grievance and appeals processes comply with regulations and support participant satisfaction.
• Collaborate on policy reviews and updates.
• Analyze participant satisfaction and survey data with Quality Director.
• Oversee infection control program compliance.
• Conduct internal audits and reports to maintain continual compliance.
• Collaborate on Emergency Preparedness Plan execution per CMS regulations.

Skills

Analytical thinking

Communication skills

Problem-solving

Time management

Research and prioritization

Education

Bachelor's degree

Tools

Microsoft Office Suite

Outlook / Email calendar

Job description

Trinity Health PACE is seeking a Quality Assurance/Compliance Coordinator to oversee QA, performance improvement, and regulatory compliance for medical, home care, and contracted services. The role reports to the Quality and Compliance Director and emphasizes survey readiness and reporting.

Responsibilities include leading improvement initiatives, developing audit tools, coordinating with the director on workflows, analyzing data, and supporting infection control and emergency preparedness per