Healthcare Program Coordinator

The Voluntary Protection Programs Participants' Association, Inc; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A nonprofit organization in the United States seeks a remote support role to guide patients and caregivers through the onboarding process after enrollment. Responsibilities include monitoring assessments, coordinating shipments, and reviewing documentation. Strong communication and organizational skills are essential for success in this fulfilling role.

Qualifications

• Experience with dementia and/or caregiving is a plus.

Responsibilities

• Guide patient and caregivers through the onboarding process.
• Monitor completion of dementia screening and health assessments.
• Coordinate tablet shipment and provide orientation.

Skills

Strong communication skills

Organizational skills

Job description

In this remote role, you’ll be the bridge between enrollment and engagement—ensuring that families who’ve said “yes” to support are smoothly transitioned through the multiple steps of the GUIDE application process. This isn’t just a job – it’s a chance to help caregivers feel confident, informed, and supported as they begin a journey that could transform their caregiving experience.

What You’ll Do

• Guide patient and their caregivers through the onboarding process after enrollment
• Monitor completion of dementia screening and health assessments
• Coordinate tablet shipment and provide orientation to the GUIDE program
• Schedule and track formal neurology evaluations with our clinical partners
• Review documentation and prepare applications for CMS submission
• Track progress and report status updates to internal teams
• Ensure a warm handoff to Engagement Specialists and Coaches
• Collaborate on software workflows
• Adapt to evolving processes and contribute to continuous improvement

Requirement

• 0 - 50 years of experience building strong communication and organisational skills with some connection to dementia and/or caregiving