Healthcare Navigator for Skilled Nursing Services

Eatonton Health; Georgia; Hybrid; USD 50,000 - 70,000; Full time

Job summary

Eatonton Health is seeking an Admissions Coordinator to manage pre-admission and admission processes, ensuring a smooth patient experience from start to finish.

You will verify room readiness, support families through transitions, and collaborate with the center’s IDT to address navigation needs, while developing partnerships with affiliated healthcare partners for timely care.

Qualifications

• Bachelor’s degree in Business Administration, Social Work, Marketing or related field.
• Associate’s degree with three years experience.
• Strong communication and admissions coordination skills.

Responsibilities

• Coordinate pre-admission and admission processes with patients, families, and referrals.
• Verify patient room readiness prior to admission.
• Maintain contact with patients’ families to support transitions.
• Assist in center’s IDT to support navigation needs.
• Develop partnerships with healthcare partners for appropriate care.
• Oversee outreach plans and admissions activities.

Skills

Healthcare navigation

Admissions coordination

Communication skills

Microsoft Office

Education

Bachelor’s degree in Business Administration, Social Work, Marketing or related field

Associate’s degree in related field with three years experience

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Join us at Eatonton Health & Rehab – a place where you’ll be valued, recognized and rewarded for the vital work you do each day. We’ll surround you with a strong team and leadership that supports every aspect of your life – both inside and outside of our centers. And you’ll get to practice your passion in a non-profit, mission-driven organization that’s known for the highest level of care in our communities

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinate pre‑admission and admission processes by obtaining pertinent information from patients and/or family members, referral sources, and centralized intake for admission and complete admission paperwork with family and patient.
• Verify that the patient room, etc. is ready prior to admission.
• Sustain contact and provide support to patient/families to include help in dealing with the patient’s transition.
• Provide frequent visits to new admissions to provide a consistent and well received patient experience.
• Orient the patient to the center environment.
• Participate in center’s IDT (Interdisciplinary Team) to assist in healthcare navigation needs.
• Maintain frequent contact with center’s central intake coordinator(s) within designated response times.
• Coordinate back up plans for outreach, tours and admissions processes for nights and weekends.
• Oversee development of center’s strategic outreach plans and activities.
• Develop partnerships and consistent communication flows with affiliated healthcare partners/navigators/advocates related to delivering the appropriate level of care, in the most appropriate setting and at the most appropriate time based on patient’s needs.
• Promotes the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication.
• Contributes to the work of committees, workgroups, project management, and other collaborative efforts of the System.
• Performs other duties as necessary to ensure the success of the System.

SKILLS AND ABILITIES

• Maintain up-to-date information about agencies to which referrals may be made.
• Communicate admission information to other departments.
• Complete understanding of Healthcare Navigation Statement and Support functionality.
• Complete understanding of admission packet and ability to explain to family/patient.
• Knowledge of long-term care admission requirements.
• Knowledge of advanced directives.
• Knowledge and understanding of Medicare, Medicaid, Private Pay and Third Party reimbursement.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Business Administration, Social Work, Marketing or related field
• Associate’s degree in related field with three years experience

SUPERVISORY RESPONSIBILITIES

None.

LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or associates of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram format.
• The ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER APPLICATION SKILLS

• Microsoft Outlook
• Microsoft Excel
• Microsoft Word

CERTIFICATES, LICENSES, REGISTRATIONS

Please see minimum qualifications

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to sit, talk or hear. The associate frequently is required to walk. Use hands to finger, handle or feel and reach with hands and arms. The associate is occasionally required to stand. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

EEO / M / F / D / V / Drug Free Workplace

Eatonton Facebook As a non‑profit organization, CHSGa provides access to care across the healthcare spectrum in all 159 Georgia counties. We are invested in our organization, our healthcare professionals, and the communities in which we live and work. Our mission inspires us to act boldly to address the needs of a growing, mature population in Georgia. We will continue to innovate and advance change in healthcare to better people’s lives in the state of Georgia.