Healthcare Navigator

Kids for the Future; Asheville (NC); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Paid Holidays

Paid Vacation

Sick Time

Job summary

Homeward Bound’s SSVF program seeks a Healthcare Navigator to aid veterans in accessing VA or community health care, coordinating with treatment teams, and addressing barriers to care. The role partners with housing case managers to support Veterans with complex needs, including transport to medical appointments and education on wellness topics.

The navigator will liaise with VA and community clinics, provide non-clinical assessments, and help Veterans communicate treatment preferences.

Qualifications

• Master’s degree or BSW in social work or related field.
• Two+ years in health care or social services.
• Experience in homeless services preferred.
• Empathetic approach with diverse populations.
• Strong de-escalation and crisis skills.

Responsibilities

• Connect Veterans to VA health care benefits or community services.
• Collaborate with primary care providers and treatment teams.
• Liaise with VA or community clinics to coordinate services.
• Perform non-clinical health assessments to identify barriers.
• Assist Veterans in communicating preferences and goals.
• Provide education and resources for health and wellness.
• Review care plan goals and adjust resources as needed.
• Document progress and coordinate with treatment teams.
• Help Veterans access medications and provider recommendations.
• Coordinate with housing staff and other organizations for comprehensive care.

Skills

Empathy

De-escalation

Crisis intervention

Communication

Team collaboration

Education

MSW / BSW in social work

Job description

• Base Pay $24.15 / Hour
• Job Category Healthcare, Veterans, Case Management
• Employee Type FT Hourly Non-Exempt
• Travel 75%
• Manage Others No

• Name Human Resources
• Phone [phone]

Department: SSVF Program

Job Description: Healthcare Navigator

Overview:

Homeward Bound’s Supportive Services for Veterans Families (SSVF) Program provides short-term financial assistance for housing and case management support to individuals and families experiencing homelessness in Buncombe County. The program’s temporary financial assistance assists with move-in costs and can also provide short-term rental and/or utility assistance. The program offers resources and services that are tailored to the unique needs of the household. We work with vulnerable people, many of whom have experienced trauma, have mental illness and substance use disorders.

The SSVF Healthcare Navigator will work with veterans on a variety of issues to assist them in identifying and overcoming challenges to accessing the healthcare system or adhering to recommended health care plans. This includes gaining access to VA or community health care, identifying health care needs, supporting health care plans by identifying barriers to care, care coordination with the VA and other community providers, and providing education on wellness-related topics. The Healthcare Navigator will also assist veterans in understanding and communicating with providers to make informed decisions about health care. The Healthcare Navigator will support and encourage veterans to ask providers questions about medication and treatment plans. This position also works in close collaboration with the various housing case managers on the team, and may also be asked to assist with client transportation to medical appointments as well.

Schedule and compensation: This is a full-time, 40 hours a week, non-exempt position with hourly $24.15 compensation.

Requirements

Education/Experience Requirements:

Master’s level degree or Bachelors of Social Work, related degree with equivalent experience in the field

Experience in homeless services or related field

Requirements:

Two or more years of experience in a health care or social services area of practice.

Ability to be empathetic and to speak comfortably with individuals from all walks of life.

Excellent de-escalation and crisis intervention/management skills.

Understanding of and commitment to Homeward Bound’s mission and philosophy of service delivery.

Prior experience with people experiencing homelessness and/or people with behavioral health needs is a plus.

Responsibilities:

Connect Veterans to VA health care benefits or community health care services where Veterans are not eligible for VA care.

Work closely with the Veteran’s primary care provider and members of the Veteran’s assigned interdisciplinary treatment team.

Act as a liaison between the SSVF Grantee and the VA or community medical clinic and works with a population of Veterans with complex needs who require assistance accessing health care services or adhering to health care plans.

Works closely with the Veteran’s assigned multidisciplinary team, including medical, nursing, and administrative specialists, and case management personnel.

Conducts non-clinical health assessments to understand the Veteran’s situation, potential barriers to care, the causes, and the impact of such barriers on the Veteran’s ability to access and maintain health care services.

Assist veterans in communicating their preferences in care and personal health-related goals to facilitate shared decision making of the Veteran’s care.

Serves as a resource for education and support for Veterans and families and helps identify appropriate and credible resources and support tailored to the needs and desires of the Veteran.

Regularly reviews care plan goals with the Veteran, conducts regular non-clinical barrier assessments, and provides resources and referrals needed to support adherence.

Periodically evaluates the effectiveness of the resources and referrals provided and makes appropriate modifications to ensure the provision of high-quality care and interventions.

Monitor Veteran’s progress, maintain comprehensive documentation, and provide information to treatment team members when appropriate.

Reiterate provider recommendations using clear language to support the Veteran and family members or caregivers.

Assist Veterans in identifying concerns or questions about their treatment or medications to develop open communication with the provider or treatment team.

Modify services to meet the needs of Veterans best and coordinates services with other organizations and programs to assure such services are complementary and comprehensive

Provide case management services to Veterans and serve as the liaison to VA and community health care programs, and represents the program in contacts with other agencies and the public.

Serve as the subject matter expert on community resources related to the needs of the Veteran.

Educate the Veteran and family on the available options for acquiring knowledge and skills for managing health and wellness.

Participate in expanding the knowledge related to health care navigators and the Veteran population.

Assist in developing policy, procedures, and practice guidelines related to the specialty program using knowledge gained from research or best practices

Safely intervene in on-site crises experienced by residents and guests (e.g. medical, mental health, substance use, interpersonal conflict). Call emergency services as necessary and appropriate and coordinate with emergency responders.

De-escalate arguments happening in and around the motel among residents.

Maintain appropriate boundaries with residents at all times to ensure their safety and yours.

Communicate with Rapid Rehousing program staff regularly about residents’ health plans

Attend weekly team meetings and other specified meetings/trainings as required.

Operate proficiently a personal computer, fax machine, printer, and copier

Communicate effectively in oral and written forms with clients, their families, their significant others, coworkers, supervisors, other service agencies and the community

This job description does not list all job duties. Occasionally, the Veteran Services Housing Director might request that you perform other reasonable duties in order to most effectively meet the needs of staff and clients.

Homeward Bound bases its human resource decisions based on objective criteria without regard to any characteristic or condition protected by law. We are committed to a workplace that offers equal opportunity without discrimination based on race, color, national origin, citizenship, sex, pregnancy, sexual orientation, gender identity or expression, age, religion, disability, genetic information/medical history, military/veteran status, or any characteristic or condition protected by law, but not specifically mentioned here.

Full-Time Benefits Offered:

Health Insurance: (100% paid plan) We care about your health, which is why we provide a robust health insurance plan. The company covers the premium for the standard plan, and employees have the option to choose from buy-up options for enhanced coverage. Our free plan currently covers all of these services at 100% with NO copay: mental health & substance abuse, Primary Care, Preventative & Urgent Care visits.

Mercy Urgent Care Membership : (100% paid plan with medical) We offer a Mercy urgent care membership. This is 100% included in our base free base insurance plan or those who choose the buy-up plan can purchase this at a discounted rate. The membership covers a family of 4 at no additional cost. You do NOT have to cover the daily on your insurance plan for them to be covered on this membership. The membership covers Primary Care, Urgent Care, X Rays, Labs and discounted prescriptions at Sona Pharmacy.

Dental Insurance: (100% paid plan) Your dental health matters to us, and we offer comprehensive dental insurance with coverage paid by the employer.

Paid Holidays: We believe in work-life balance and provide paid holidays on all Federal holidays to give you time to celebrate and relax with your loved ones. In addition to the federal holidays we also offer, Day after Thanksgiving, Christmas Eve, your birthday & a floating holiday. A total of 15 paid holidays.

Vacation: Enjoy your time off with 4 weeks of paid vacation within your first year. We understand the importance of rest and encourage you to take the time you need to recharge. The accrual rate increases at every anniversary until you hit 5 years of service.

Sick Time: Your health is essential, and we offer 96 hours of sick time in your first year to ensure you have the support you need when facing health-related challenges. This accrues at 8 hours per month.

Life Insurance: (100% paid benefit) Your loved ones' security is important, and we provide life insurance coverage equivalent to your annual salary, paid by the employer. You have options to increase the amount as a buy-up option.

Long Term Disability - (100% paid by employer) In the event of a long-term disability, you can rely on our disability insurance to help you during your recovery.

401(k) with Match: Secure your financial future with our 401(k) plan, and take advantage of the company match to help you save for retirement. We do have a match program. You are eligible to contribute at 30 days of employment and we begin to match at 1 year of employment. The current match is 2%.

Vision Insurance: We've got your vision covered with our vision insurance plan, ensuring you have access to regular eye care.

Short-Term Disability: In the event of a short-term disability, you can rely on our disability insurance to help you during your recovery.

Accident Insurance: Accidents happen, and we offer accident insurance coverage to assist you in unforeseen circumstances.

Critical Care Policy: Your health is our priority, and we provide additional coverage through a cancer policy to support you in challenging times.

Remote Work: We understand the value of work-life balance and offer one optional remote work day each week, allowing you to work from the comfort of your home. In positions that do not require 100% on-site work. Example: Resident Safety Advisors or AHOPE staff are 100% in person.

Work Cell Phone: Stay connected with a work cell phone provided by the company, enabling smooth communication and collaboration. This is provided to certain positions that require communication off-site.

EAP Program: We offer a free employee assistance program to assist with free counseling, financial assistance and more.

FSA: Flexible Spending Account available for medical and dependent care. We allow the IRS maximum to be added to the card.

Employee Discount Program: We have an outstanding discount program! The program currently offers many discounts that can be shared with your family. Discount concerts, vacations, Sam’s Club memberships, health, fitness & beauty, and more!

YMCA Membership - $30 off your monthly YMCA gym membership

YMCA Market: A biweekly market that is paid for ½ by Homeward Bound and ½ by employees through payroll deduction. You shop for your family for locally sourced protein, eggs, fruits & vegetables. Employee only cost is $80 per month for a month's worth of groceries.

Financial Wellness Program that includes Loans: We offer a benefit that helps you achieve financial wellness and learn many budgeting and financial courses. No credit check loans up to $5000 with no credit check and payroll deduction up to 12 months.

CPR/AED/First Aid: CPR/AED/First Aid certification & recertification covered by company and offered on-site.

We love being able to offer outstanding benefits and we continue to keep our eyes open for more ways to show our appreciation to our employees!