Healthcare Front Desk Coordinator

Horizon Health Corporation; Anchorage (AK); On-site; USD 32,000 - 42,000; Full time

Job summary

Universal Health Services, Inc. (UHS) is seeking a receptionist to facilitate information flow and provide a responsive environment for internal and external customers in a hospital setting.

The role operates a multi-line switchboard, relays calls, screens visitors, and acts as an information center for staff and guests. The receptionist delivers clerical support, greets applicants, assists with check-in, ensures patient confidentiality, and supports safety and security programs.

Qualifications

• High School Diploma or equivalent; two years’ switchboard experience preferred.
• Strong reading, writing and verbal communication skills; ability to work under highly stressful conditions.
• Working knowledge of computers.

Responsibilities

• Answers and responds to incoming telephone calls promptly and in a pleasant, courteous, and clear manner.
• Screen calls before transferring them to units and request patient confidentiality number before transferring.
• Use intercom pages appropriately and limit pages to emergencies, requests, or announcements.
• Screen visitors before allowing them to proceed past the hospital lobby and ensure check-in/out.
• Support the hospital’s safety and security programs and comply with policies.
• Remain calm and efficient in crisis situations.
• Work with the Intake department and follow procedures for prospective patients.
• Keep lobby areas clean and tidy.
• Sign for and receive incoming deliveries and notify the receiver.
• Greet and respond to applicants for employment and instruct on how to apply online.
• Read daily communication logs for new messages.
• Perform other duties as assigned.

Skills

Minimal supervision

Stress management

Judgment

Adaptability

Reading skills

Communication skills

Computers

Education

High School Diploma

Tools

Multi-line switchboard

Job description

Universal Health Services, Inc. (UHS) is seeking a receptionist to facilitate information flow and provide a responsive environment for internal and external customers in a hospital setting.

The role operates a multi-line switchboard, relays calls, screens visitors, and acts as an information center for staff and guests. The receptionist delivers clerical support, greets applicants, assists with check-in, ensures patient confidentiality, and supports safety and security programs.