Healthcare Document & Claims Specialist

Ventra Health, Inc.; Fort Worth (TX); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Performance-based incentives

Referral bonus

Job summary

Ventra Health is seeking a Healthcare Document Processing Specialist to manage incoming correspondence and research claims for multiple clients in a fast-paced setting.

The role emphasizes accurate handling of EOBs, insurance knowledge, and clear communication. Experience in healthcare customer service is preferred, with opportunities for bonus incentives and professional growth within a collaborative team.

Qualifications

• Knowledge of Explanation of Benefits (EOBs) and insurance plans.
• Familiarity with ICD-10 and CPT coding.
• Strong word processing, spreadsheet, database, and presentation software skills.

Responsibilities

• Process and research incoming correspondence across multiple client queues.
• Resolves patient billing issues and explains policies clearly.
• Research, resolve, and document communications via email, phone, or other channels.
• Evaluate concerns and provide acknowledgement and appropriate follow-up.
• Assist with special projects and other duties as assigned.

Skills

EOE knowledge

Insurance plans

ICD-10 & CPT

MS Office

Time management

Communication skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Ventra Health is seeking a Healthcare Document Processing Specialist to manage incoming correspondence and research claims for multiple clients in a fast-paced setting.

The role emphasizes accurate handling of EOBs, insurance knowledge, and clear communication. Experience in healthcare customer service is preferred, with opportunities for bonus incentives and professional growth within a collaborative team.