Healthcare CX Account Executive

Zoom; Madison (WI); Hybrid; USD 175,000 - 389,000; Full time

Job summary

Zoom is seeking a highly experienced CX Account Executive with expertise in Contact Center and Agentic AI sales for the Healthcare vertical. You will identify greenfield opportunities, drive transformative CX outcomes through consultative solution selling, and build a robust pipeline of net-new business with 250+ agent centers.

You will present ROI-focused solutions, manage a disciplined sales process, and partner with cross-functional teams to ensure delivery and customer success.

Qualifications

• 8+ years in contact center and Agentic AI sales to Healthcare vertical.
• Track record of identifying and closing new business.
• Deep understanding of contact center technologies and market dynamics.
• Expertise in value-based selling methodologies and outcome-driven sales approaches.
• Strong proficiency with Salesforce, Clari, LinkedIn Sales Navigator and ZoomInfo.
• Experience in ABM strategies and enterprise prospecting.
• Ability to combine excellent communication skills with strategic thinking.

Responsibilities

• Prospect into greenfield accounts targeting key lines of business and decision-makers.
• Execute value-based selling and MEDDPICC throughout the sales cycle.
• Maintain disciplined pipeline management and forecasting.
• Develop ROI-focused solutions addressing customer pain points and objectives.
• Partner with cross-functional teams to ensure seamless delivery and customer success.
• Deliver executive-level presentations on value proposition and business impact.

Skills

CX sales

Opportunity closing

Contact center tech

Value-based selling

CRM tools

ABM strategies

Strategic thinking

Tools

Salesforce

Clari

LinkedIn Sales Navigator

ZoomInfo

Job description

We are seeking a highly experienced CX Account Executive with specialized experience in Contact Center and Agentic AI sales to the Healthcare vertical. This strategic sales role will focus on identifying and capturing greenfield opportunities, driving transformative customer experience (CX) outcomes through consultative solution selling. The ideal candidate will target and penetrate organizations with 250+ contact center agents, building a robust pipeline of net-new business while delivering significant revenue growth.

Key Responsibilities:

• Prospecting into select greenfield accounts by targeting key lines of business and decision-making personas
• Execute disciplined sales process, including value selling and MEDDPICC
• Drive a high level of discipline around pipeline management and forecasting
• Develop and present comprehensive ROI-focused solutions that address specific customer pain points and business objectives
• Partner with cross-functional teams to ensure seamless solution delivery and customer success
• Deliver executive-level presentations on value proposition and business impact

Required Qualifications:

• Experience (8+ yrs) Contact Center and Agentic AI sales to net new prospects in Healthcare vertical
• History of successfully identifying and closing new business opportunities
• Deep understanding of contact center technologies and market dynamics
• Expertise in value-based selling methodologies and outcome-driven sales approaches
• Strong proficiency with Salesforce, Clari, LinkedIn Sales Navigator, and ZoomInfo
• Experience in Account-Based Marketing (ABM) strategies and enterprise prospecting
• Ability to combine excellent communication skills and proven strategic thinking capabilities

Salary Range or On Target Earnings:

$174,500.00 - $389,400.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

Anticipated Position Close Date:

10/31/26

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1127274756253361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement (https://www.zoom.com/en/trust/candidate-privacy-statement/) for more information of how we use your data.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines