Healthcare Customer Service Representative (RN) - Remote

Teleperformance USA; United States; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k) plans

Leave programs

Job summary

Teleperformance USA is seeking a Healthcare Customer Support Specialist to serve as the primary contact for clients, handling inbound/outbound inquiries with professionalism.

Role focuses on resolving issues through web-based tools in a high-velocity environment, ensuring a seamless customer experience from a remote setting across multiple channels.

Requires RN license or RN degree, 6 months healthcare/customer service experience, and basic Windows proficiency; 25 wpm typing speed required.

Qualifications

• RN license required.
• RN degree or nursing degree preferred.
• Minimum of 6 months healthcare/customer service experience.
• Ability to type at least 25 words per minute.
• Comfortable with Windows-based computer systems.

Responsibilities

• Field customer inquiries via phone/email/chat/social media to resolve questions or concerns.
• Calmly de-escalate issues and provide effective resolutions.
• Escalate interactions when necessary and appropriate.
• Assist with processing payments when requested.
• Record all call-related information for auditing and reporting.
• Provide feedback on call issues to improve service.
• Upsell when appropriate to support client goals.

Skills

Healthcare customer service

Communication skills

Typing 25 wpm

Call center experience

Education

RN license

RN degree

Tools

Windows-based systems

Job description

Category : Customer Service/Support

As a Healthcare Customer Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment.

Currently, employment is restricted to residents of the following states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long‑term success.

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation‑related requests.

For other opportunities, please visit the TP Careers site at https://www.tp.com/en-us/careers.

Your Responsibilities

Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de‑escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

Qualifications

• College degree (RN)
• Minimum of 6 months of healthcare/customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows‑based systems.
• Must hold an Active License for the RN role
• Must be comfortable working in a call center enviroment as this is not patient facing.

Key Competencies

• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Communication: Outstanding communication, listening, and analytical skills.
• Organizational Skills: Strong organizational and problem‑solving skills.
• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
• Open‑Mindedness: Open‑minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision‑making.
• Solution‑Oriented: Proactive approach to problem‑solving with a focus on creating a positive customer experience.

Work from Home Requirements

• Internet Requirements:
  • Minimum subscribed download rate equal or exceeds 30.0 Mbps
  • Minimum subscribed upload rate equal or exceeds 15.0 Mbps
  • ISP must have no packet loss and ping under 50ms
  • Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
  • Proof of internet speed required
• Clean and quiet workspace

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work‑life balance.We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

EOE/Disability/Vets