Healthcare Customer Service Intern - Summer 2027

Medline; Dubuque (IA); Hybrid; USD 23,000 - 33,000; Part time

Benefits offered by this job

Health insurance

Life and disability

401(k) contributions

Paid time off

Job summary

Medline Industries, LP is offering a ten-week Customer Service Internship designed to give rising seniors practical, hands-on experience in an engaging, dynamic workplace. You will work with the Sales Service Division and gain exposure to sales, product support, quality assurance and operations.

The program emphasizes World Class Customer Service skills, with mentoring, networking events, and leadership presentations, in addition to real-world projects that influence business operations.

Qualifications

• Junior standing with 3.0 minimum GPA.
• Willingness to travel for shadowing/mentorship (intra- and out-of-state).
• Interest in the healthcare industry.
• Must have unrestricted permanent US work authorization.
• Hybrid office schedule (some days remote).
• Proficiency with Microsoft Office Suite (Excel, PowerPoint, Outlook).

Responsibilities

• Shadow experienced customer service professionals and learn World Class Service techniques.
• Mentor and network with leadership.
• Assist hospitals, clinics, and end users with placing, tracking, and maintaining orders; provide product information and check inventory.

Skills

Organizational skills

Communication

Follow-up

Action-oriented

Education

Undergraduate status (3.0 GPA)

Tools

Excel

PowerPoint

Outlook

Job description

Job Summary

With more than 50 years of consecutive growth, we’ve built a dynamic workplace where over 45,000 employees worldwide are empowered to grow and contribute to our entrepreneurial culture.

Job Summary

With more than 50 years of consecutive growth, we’ve built a dynamic workplace where over 45,000 employees worldwide are empowered to grow and contribute to our entrepreneurial culture.

As we continue to grow, we’re looking for talented individuals, like you, to join our team. Our people are genuine, creative, and proactive problem-solvers who move fast, move mountains, and succeed together.

A Medline Customer Service Internship offers you real-world, hands-on experience where you can make a true impact. This program is designed to equip you with World Class Customer Service skills while obtaining valuable insights into Medline’s business operations. In addition to a typical Medline workday, the summer includes enriching activities, such as social and networking events, leadership presentations, plus much more. The tangible skillset you’ll build while doing meaningful work will set you apart from your peers.

This internship is available to rising seniors in undergraduate programs. Created for personal and professional development, our summer program runs for ten weeks from early June through mid-August.

A Customer Service -Intern at Medline will work closely with the Sales Service Division team members and will be exposed to multiple areas of the business, including sales, product support, quality assurance and operations.

Job Description

The responsibilities of the position include:

• Shadowing experienced customer service professionals and learn World Class Service techniques
• Mentoring and networking opportunities with leadership
• Assisting hospitals, clinics, and end users with placing, tracking, and maintenance of orders, providing product information, checking inventory status, and more.
• Responding to routine and some non-routine, more complex customer service inquiries and problems via telephone.
• Reviewing customer's service needs and referring to other service departments for follow-up as needed.

Qualifications

• Junior standing with 3.0 minimum GPA preferred
• Ability to travel for job shadowing or mentorship programs (within state and out of state)
• Active interest in the Healthcare industry preferred
• Excellent organizational, planning, communication and follow-up skills required
• Must have a bias toward action, quality service and be results oriented
• Proficient with Microsoft Office Suite including Excel, PowerPoint and Outlook
• Ability to work a hybrid office schedule (some days worked at home)
• Unrestricted permanent US work authorization

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The Anticipated Salary Range For This Position

$16.50 - $24.00 Hourly

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here