Healthcare Customer Advocate, Bilingual Preferred

CVS Health; Nevada (IA); Hybrid; USD 48,712,000 - 89,687,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Retirement options

Job summary

CVS Health is seeking a Customer Service Representative to support Aetna/Mercy Care members by handling inquiries via phone, web, or written correspondence. You will resolve issues, explain prescription coverage, and collaborate with internal teams to maintain service quality.

A bilingual English/Spanish preference is valued for effective member communication. Ideal candidates have 1+ year in a high-volume call center and solid knowledge of Microsoft Office.

Qualifications

• At least 1 year of experience in a call center or high-volume environment.
• Working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to work a flexible schedule Monday–Friday 7am–6pm Arizona Time.

Responsibilities

• Handle customer inquiries via telephone, internet, or written correspondence and document all interactions.
• Identify data and determine appropriate actions to resolve complaints or coordinate service recovery.
• Follow established procedures to meet member needs and support the company's brand and competitive advantage.
• Explain prescription insurance, medication coverage, and mail-order options to members.
• Collaborate with internal teams to ensure issues are resolved promptly and accurately.
• Organize and participate in training to educate staff on premium customer service processes and policies.

Education

High school diploma or GED

Tools

Microsoft Office

Job description

CVS Health is seeking a Customer Service Representative to support Aetna/Mercy Care members by handling inquiries via phone, web, or written correspondence. You will resolve issues, explain prescription coverage, and collaborate with internal teams to maintain service quality.

A bilingual English/Spanish preference is valued for effective member communication. Ideal candidates have 1+ year in a high-volume call center and solid knowledge of Microsoft Office.