Healthcare Coordinator Interpreter GPS - Spanish

Cleveland Clinic; Cleveland (OH); On-site; USD 26,000 - 40,000; Full time

Job summary

Cleveland Clinic's Main Campus is seeking a GPS Healthcare Coordinator Interpreter to support international patients and physicians, coordinating services and facilitating communication across languages.

The role involves interpreting spoken and written content, scheduling follow-ups, navigating the health system, and participating in on-call rotations. Travel 25% to 50% across Northeast Ohio. Days 8:00 a.m. – 5:00 p.m.

Qualifications

• High School Diploma or GED or Bachelor's degree.
• Five years of customer service experience or a Bachelor's degree.
• Valid State Driver’s License and automobile insurance coverage; Ohio license within 30 days.
• PC and Microsoft Office proficiency.
• Fluent in one or more foreign languages (written and spoken).
• Strong interpersonal and diplomatic communication skills.

Responsibilities

• Interpret dialogue and written material between patients and providers.
• Coordinate patient services including scheduling and health system navigation.
• Assist international patients and physicians with communication and education.
• Provide timely follow-up on patient requests and complaints.
• Participate in on-call rotation nights, weekends, holidays.

Skills

Customer service

Foreign language fluency

Education

High School Diploma/GED

Bachelor's degree

Tools

PC proficiency

Microsoft Office

Job description

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
As an GPS Healthcare Coordinator Interpreter, you will Coordinates patient services and responds to a wide variety of patient requests for the International Patient including relationship management, appointments coordination, health system navigation, conflict resolution, intensive problem solving and risk mitigation, communications while assisting international patients and physicians, professional and administrative staff members. Facilitates the coordination of care involving a broad spectrum of professional discipline, socioeconomic and cultural perspectives.
A caregiver in this role works days from 8:00 a.m. -- 5:00 p.m. with travel 25% to 50% of the time, as needed, to Northeast Ohio Cleveland Clinic locations.
A caregiver who excels in this role will:

• Assist international and limited English proficiency (LEP) patients and physicians or other healthcare workers by facilitating the communication process.
• Interpret dialogue and written material from one language to another including interpreting patient histories, physician instructions to patient, and patient questions for physician, nurse-patient dialogue and conducting pre-operative or post-operative education.
• Facilitate communication between provider and patient on the ramifications of accepting treatment or undergoing surgery.
• Ensure that patients understand their illness, its treatment and their legal rights.
• Interpret sensitive information to patients or their families including diagnosis of terminal or severe illness, death of a family member during treatment or surgery or information pertinent to ethnic, cultural or religious values, morals and customs.
• Coordinate patient services, such as scheduling follow-up medical appointments and gathering patient medical reports, x-rays, etc.
• Assist with problem resolution and process improvement.
• Collaborate with staff to coordinate appropriate response to request utilizing second language skills.
• Provide timely follow-up to complaints to minimize negative consequences.
• Assist the department by working an on-call rotation (nights, weekends, holidays, etc.) to support patient needs.
• Other duties as assigned.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED
• Five years of customer service experience in an exceptional customer service environment
• OR Bachelor's degree
• Valid State Driver’s License and maintain automobile insurance coverage
• Must obtain Ohio license within 30 days of starting date
• PC and Microsoft proficiency
• Fluent in one or more foreign languages - verbal and written
• Exemplary interpersonal skills and ability to interact with individuals and groups in a wide variety of highly sensitive and diplomatic situations.

Preferred qualifications for the ideal future caregiver include:

• Bachelor's degree
• Medical terminology knowledge attained through formal coursework or experience
• Healthcare experience
• Professional interpreting experience
• Experience with maintaining confidentiality and performing complaint resolution

Physical Requirements

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to communicate and exchange accurate information
• Ability to travel throughout the hospital system

Pay Range

Minimum hourly: $18.88
Maximum hourly: $28.80
The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).