Healthcare Coordinator

PDS Health; Walnut Creek (CA); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401K

Job summary

Walnut Creek Modern Dentistry seeks a Healthcare Coordinator to partner with dentists, help patients understand treatment options, and secure timely commitments using available financial plans. You will educate patients, overcome objections, and support a perfect patient experience while keeping schedules productive.

Key duties include mastering the office systems, coordinating with clinicians, and ensuring compliance with policies while contributing to a positive team culture and patient

Qualifications

• High School Diploma or GED required.
• Travel between offices may be required.
• Preferred: coursework or on-the-job training in dentistry, insurance, or business.

Responsibilities

• Models company culture, values, standards, and best practices based on We Believe Behavioral Framework.
• Gain a financial commitment from the patient to start the dentistry the Dentist is diagnosing.
• Executes the HC Handoff with clinicians on every exam patient.
• Becomes knowledgeable on available financial options to help patients start dentistry within their budget.
• Overcome patient objections to starting treatment.
• Obtain insurance pre-authorizations as needed.
• Ensure the office reflects the Comprehensive Care Model and external referrals.
• Participate in daily huddles and team meetings.

Skills

Knowledge of office practices, tech &

Results oriented

Patient advocate

Process-focused

Financial acumen

Influencer

Self-motivated

Multi-tasking

Interpersonal communication

Confidentiality

Organizational skills

Education

High School Diploma or GED

Job description

Description

Now is the time to join Walnut Creek Modern Dentistry. You will have opportunities to learn new skills from our team of experienced professionals.

Overview

The primary role of the Healthcare Coordinator (HC) is to partner with supported Dentists to help gain a financial commitment from the patient to start the best course of treatment with urgency. Key responsibilities include understanding and utilizing financial options to support case acceptance, educating patients on treatment choices, overcoming common patient objections, and proactively keeping Dentist’s schedules productive. The Healthcare Coordinator should support each patient in a consultative and educational manner while consistently supporting a Perfect Patient Experience (PPE) and creating Patients for Life (PFL).

Responsibilities

• Models company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
• Gain a financial commitment from the patient to start the dentistry that the Dentist is diagnosing for their patient
• Achieve proficiency in PDS system and tools, skills, and talents to assist patients in making the best possible decision for their unique wants and needs
• Executes the HC Handoff in partnership with each clinician on every exam patient
• Subject Matter Expert on all available financial options to give patients choices to start dentistry that fits in their budget
• Professionally overcome common patient objections to starting treatment
• Obtain necessary insurance pre-authorizations for patients who need this prior to completing treatment
• Ensure the office is exemplifying the Comprehensive Care Model within the offices as well as referrals outside the office
• Active participant in daily morning huddles, monthly team meetings and any other meetings as required
• Thorough understanding of business imperatives and how the role directly impacts metrics and results
• Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
• Becomes knowledgeable on the Mouth Body Connection and supports clinical excellence through comprehensive patient care
• Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully always
• Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies
• Other duties and responsibilities as assigned

Qualifications

• High School Diploma or general education degree (GED)
• Travel might be required between offices

Preferred

• Prior course work or on-the-job training in the fields or dentistry, insurance, or business

Knowledge/Skills/Abilities

• Knowledge of office practices, technology applications and patient insurances.
• Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results).
• Patient Advocate (flexible and adaptive; empathetic; passionate; ethical).
• Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient).
• Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members staff and clinicians; understands local market drivers and competition).
• Influencer (active listener/observer of behavior; creates a win/win need for change)
• Self-motivated, reliable individual capable of working independently as well as part of a team.
• Ability to multi-task effectively without compromising the quality of the work.
• Excellent interpersonal, oral and written communication skills.
• Ability to handle and maintain extreme confidentially Patient records.
• Organized, detail-oriented individual able to work in a fast-paced environment.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

Equal Opportunity Statement

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.

Salary Information

$21.50-$30.25 / Hourly