Healthcare Coordinator

PDS Health; Costa Mesa (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Tuition Reimbursement

401K

Volunteer time off

Job summary

Pacific Harbor Dental Group and Orthodontics is seeking a Healthcare Coordinator (HC) to partner with Dentists and help patients commit to the best treatment plan with urgency. You will educate patients on options, overcome objections, and support a Perfect Patient Experience (PPE) and Patients for Life (PFL).

Responsibilities include mastering the PDS system, obtaining insurance pre-authorizations, and ensuring the office adheres to the Comprehensive Care Model while maintaining confidentiality

Qualifications

• High School Diploma or GED required.
• Travel between offices may be required.
• Prior coursework or on-the-job training in dentistry, insurance, or business is preferred.
• Knowledge of office practices, technology applications and patient insurances.
• Excellent interpersonal, oral and written communication skills.

Responsibilities

• Models company culture, values, standards, and best practices.
• Gain patient financial commitment to start the recommended dentistry.
• Achieve proficiency in the PDS system to assist patients in decision-making.
• Execute HC handoff with clinicians on every exam patient.
• Be the subject matter expert on available financial options for patients.
• Overcome patient objections to starting treatment.
• Obtain insurance pre-authorizations for necessary cases.
• Ensure the office demonstrates the Comprehensive Care Model and referrals.
• Participate in daily huddles, team meetings, and required gatherings.
• Understand business imperatives and impact on metrics.
• Maintain PDS Brand alignment in decisions.
• Be knowledgeable about Mouth Body Connection and support clinical excellence.
• Maintain professional appearance and demeanor; address others respectfully.
• Ensure compliance with company policies and regulatory bodies.
• Other duties as assigned.

Skills

Office practices

Results oriented

Patient advocate

Process-focused

Financial acumen

Influencer

Self-motivated

Multi-tasking

Interpersonal communication

Confidentiality

Organized

Education

High School Diploma or GED

Tools

PDS system

Job description

Description

Now is the time to join Pacific Harbor Dental Group and Orthodontics. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience,

Overview

The primary role of the Healthcare Coordinator (HC) is to partner with supported Dentists to help gain a financial commitment from the patient to start the best course of treatment with urgency. Key responsibilities include understanding and utilizing financial options to support case acceptance, educating patients on treatment choices, overcoming common patient objections, and proactively keeping Dentist’s schedules productive. The Healthcare Coordinator should support each patient in a consultative and educational manner while consistently supporting a Perfect Patient Experience (PPE) and creating Patients for Life (PFL).

Responsibilities

• Models company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework

• Gain a financial commitment from the patient to start the dentistry that the Dentist is diagnosing for their patient

• Achieve proficiency in PDS system and tools, skills, and talents to assist patients in making the best possible decision for their unique wants and needs

• Executes the HC Handoff in partnership with each clinician on every exam patient

• Subject Matter Expert on all available financial options to give patients choices to start dentistry that fits in their budget

• Professionally overcome common patient objections to starting treatment

• Obtain necessary insurance pre-authorizations for patients who need this prior to completing treatment

• Ensure the office is exemplifying the Comprehensive Care Model within the offices as well as referrals outside the office

• Active participant in daily morning huddles, monthly team meetings and any other meetings as required

• Thorough understanding of business imperatives and how the role directly impacts metrics and results

• Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework

• Becomes knowledgeable on the Mouth Body Connection and supports clinical excellence through comprehensive patient care

• Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully always

• Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies

• Other duties and responsibilities as assigned

Qualifications

• High School Diploma or general education degree (GED)

• Travel might be required between offices

Preferred

• Prior course work or on-the-job training in the fields or dentistry, insurance, or business

Knowledge/Skills/Abilities

• Knowledge of office practices, technology applications and patient insurances.

• Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results).

• Patient Advocate (flexible and adaptive; empathetic; passionate; ethical).

• Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient).

• Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members staff and clinicians; understands local market drivers and competition).

• Influencer (active listener/observer of behavior; creates a win/win need for change)

• Self-motivated, reliable individual capable of working independently as well as part of a team.

• Ability to multi-task effectively without compromising the quality of the work.

• Excellent interpersonal, oral and written communication skills.

• Ability to handle and maintain extreme confidentially Patient records.

• Organized, detail-oriented individual able to work in a fast-paced environment.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.

Salary Information

$18.00-$25.50 / Hourly