Healthcare Client Service Manager

PalAmerican Security; Denver (CO); On-site; USD 65,000 - 95,000; Full time

Job summary

PalAmerican Security is seeking a Healthcare Client Service Manager to oversee staff, liaise with clients, and ensure contractual requirements are met with excellence. You will supervise security officers, coordinate with the operations team, and drive service quality in a healthcare client environment.

The role emphasizes people leadership, performance coaching, and KPI tracking to maintain peak service levels and client satisfaction across our healthcare portfolio.

Qualifications

• Excellent interpersonal and customer service skills.
• Proficient in Microsoft Outlook, Word, Excel.
• High school diploma or equivalent; Bachelor's degree preferred.
• At least 5 years of related experience.

Responsibilities

• Recruit, interview, hire, and train new staff
• Provide constructive performance conversations to maintain peak levels
• Ensure security officers are adequately trained and job-ready
• Handle discipline and termination of employees
• Track and review KPIs with the Director of Operations

Skills

Interpersonal skills

Customer service

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

PalAmerican Security - Healthcare Client Service Manager

Are you passionate about ensuring top-notch security services are delivered to clients? Do you thrive in a role where you oversee and support staff members to guarantee peak performance?

Join PalAmerican Security as a Healthcare Client Service Manager and be part of a dynamic team dedicated to excellence. In this role, you will have the opportunity to liaise with clients, supervise staff, and ensure contractual requirements are met with utmost satisfaction.

Responsibilities:

• Recruit, interview, hire, and train new staff
• Provide constructive performance conversations to maintain peak levels
• Ensure security officers are adequately trained and job-ready
• Handle discipline and termination of employees
• Track and review KPIs with the Director of Operations

Requirements:

• Excellent interpersonal and customer service skills
• Proficient in Microsoft Outlook, Word, Excel
• High school diploma or equivalent, Bachelor’s degree preferred
• At least 5 years of related experience

PalAmerican Security Care Culture

At PalAmerican Security, our CARE Culture is the cornerstone of our people-first approach and is embodied in every interaction:

• Curious – We embrace continuous learning and encourage team members to seek opportunities for growth and innovation.
• Accountable – We uphold our commitments and take responsibility for our actions.
• Respectful – We treat each other with dignity, celebrate diverse backgrounds, and support team wellbeing.
• Exceptional – We strive for excellence in all we do, delivering outstanding service without compromise.

Why CARE Matters

We believe that a caring culture is essential for our people to thrive. Our approach fosters a safe, inviting environment where employees feel supported and appreciated—without fear of criticism. This foundation enables us to achieve greatness through accountability, recognition, and a shared passion for improvement.

How We Support and Reward Your Growth

• A rigorous hiring process ensures that every member of our team is well‑qualified and aligned with our values—creating a strong and sustainable culture.
• We recognize excellence through programs such as our monthly CARE awards—celebrating contributions at every level.
• With a promotion-from-within philosophy, ongoing training, and advancement opportunities, we support long-term career growth for our team members.

PalAmerican Security is an Equal Opportunity Employer. We make employment decisions without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable laws.

We are committed to fostering a diverse and inclusive workplace where every team member feels respected, valued, and empowered to succeed.

THE PALAMERICAN DIFFERENCE
With our depth of knowledge, our focus on innovation and our never-ending desire for self-improvement, PalAmerican is your best choice when looking for a dedicated security partner committed to exceeding your highest expectations.
SECURITY SERVICES FROM THE INDUSTRY'S TOP EXPERTS
Our mission is to provide our clients with the finest security services and products that enable them to run their operations with minimal effort, backed up with a strong commitment to our people. PalAmerican seeks to create and maintain an environment where every employee is rewarded according to their contribution and well supported by our company training.