Healthcare Business Analyst — Lead Process & Quality

MaziCTools; Los Angeles (CA); Hybrid; USD 41,000 - 56,000; Full time

Job summary

Aetna in California seeks a Healthcare Business Analyst to support staff administration and process improvement within a fast-paced healthcare environment.

You will lead teams, document workflows, and monitor performance against service targets, while ensuring compliance with policy and regulatory requirements. This role emphasizes data-driven decision making, cross-functional collaboration, and a strong focus on patient-centered outcomes.

Qualifications

• Bachelor Degree required.
• Experience with clinical call center environments.
• Strong process documentation skills.
• Ability to coach and lead others.
• Experience documenting workflows and reengineering processes.

Responsibilities

• Manage daily staff administration to ensure timely processing of requests.
• Coordinate and develop high-performing teams to ensure efficient, client-focused responses.
• Collaborate with colleagues and other departments to align on processes.
• Oversee daily execution of Aetna's procedures and policies.
• Identify trends and issues; propose solutions.
• Collect financial, operational, and quality metrics for the unit.
• Monitor team performance and allocate resources to meet targets.
• Mentor team members on Aetna's strategies and compliance requirements.
• Define staffing needs based on training, experience, and skills.
• Develop solid teams through training, onboarding, coaching, and development methods.
• Review developmental needs and work with others to implement improvement plans.
• Ensure work meets government/state requirements and quality measures.

Skills

Verbal communication

Written communication

Process documentation

Clinical call center experience

Leadership coaching

Education

Bachelor Degree

Job description

Aetna in California seeks a Healthcare Business Analyst to support staff administration and process improvement within a fast-paced healthcare environment.

You will lead teams, document workflows, and monitor performance against service targets, while ensuring compliance with policy and regulatory requirements. This role emphasizes data-driven decision making, cross-functional collaboration, and a strong focus on patient-centered outcomes.