Healthcare Billing Specialist — Patient Support & Claims

Amazon Inc.; Memphis (TN); Presencial; USD 28 000 - 30 000; Tempo integral

Resumo da oferta

Amazon One Medical is seeking a Healthcare Billing Customer Service Specialist to manage patient inquiries, resolve billing issues, and support insurance benefits explanations. You will communicate with patients, providers, and admins using CI CARE principles while maintaining high privacy and accuracy.

The role focuses on resolving complex billing questions, processing payments, and ensuring timely responses within SLAs. A collaborative team environment and ongoing training are offered.

Qualificações

• 2+ years in healthcare call center customer service.
• 1+ years in medical billing, insurance claims, or revenue cycle.
• Experience using EHR/CRM systems and Microsoft Office.

Responsabilidades

• Handle patient calls and inquiries, de-escalate issues, and maintain satisfaction.
• Collaborate with providers and operations to resolve billing questions.
• Proactively reach out to patients with balances and explain insurance benefits.
• Document interactions in the electronic health record system.

Conhecimentos

Customer Service

Medical Billing

EHR/CRM Systems

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

Amazon One Medical is seeking a Healthcare Billing Customer Service Specialist to manage patient inquiries, resolve billing issues, and support insurance benefits explanations. You will communicate with patients, providers, and admins using CI CARE principles while maintaining high privacy and accuracy.

The role focuses on resolving complex billing questions, processing payments, and ensuring timely responses within SLAs. A collaborative team environment and ongoing training are offered.