Healthcare Billing Operations Leader—Client, Infor & DTE

Wakemed; Raleigh (NC); On-site; USD 110,000 - 160,000; Full time

Job summary

WakeMed in Raleigh, NC seeks a Manager, Client Billing to lead Client Billing, Infor Miscellaneous Billing, and Direct-to-Employer programs. You will drive operational excellence, governance, and scalable service models while aligning with organizational goals.

The role focuses on improving billing processes, dashboards, and reporting, partnering across Revenue Cycle, Finance, IS, and Compliance to optimize workflows and financial performance.

Qualifications

• Experience leading healthcare billing teams.
• Strong knowledge of revenue cycle and financial processes.
• Experience with governance, reporting, and stakeholder engagement.

Responsibilities

• Provide strategic and operational leadership for Client Billing, Infor Miscellaneous Billing, and DTE programs.
• Oversee billing, collections, accounts receivable, fee schedules, and revenue integrity initiatives.
• Develop and optimize processes, dashboards, and reporting for efficiency and financial performance.
• Lead, coach, and develop a high-performing billing team and manage workload priorities.
• Partner with cross-functional leaders to optimize workflows and system enhancements.

Skills

Revenue Cycle

Billing & Invoicing

Leadership

Analytics

Education

Bachelor's Degree Business Administration / Finance / Accounting

Job description

WakeMed in Raleigh, NC seeks a Manager, Client Billing to lead Client Billing, Infor Miscellaneous Billing, and Direct-to-Employer programs. You will drive operational excellence, governance, and scalable service models while aligning with organizational goals.

The role focuses on improving billing processes, dashboards, and reporting, partnering across Revenue Cycle, Finance, IS, and Compliance to optimize workflows and financial performance.