Healthcare Authorization & Eligibility Specialist

OrthoArizona; Chandler (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Health Savings Account

Dental insurance

Vision insurance

401(k)

Paid time off

Pet insurance

ID theft protection

Job summary

OrthoArizona is seeking an Authorization & Eligibility Representative to verify insurance coverage for new and existing patients, obtain referrals, and ensure accurate data entry across our Practice Management System, EMR, and Phreesia. The role acts as a liaison between patients, providers, and insurers to secure proper authorizations and maintain records in line with policies.

The ideal candidate has strong communication skills, knowledge of medical terminology, and at least two years in

Qualifications

• Excellent customer/patient service.
• Knowledge of medical terminology.
• Working knowledge of computer programs.
• Excellent written and verbal communication skills.
• Understand/Perform training on practice management software.
• Ability to promote favorable facility image with physicians, patients, insurance companies, and general public.
• Ability to communicate effectively on the telephone.
• High School diploma or GED.
• Minimum of 2 years of experience in healthcare administration or related field.
• Strong organizational and communication skills.
• Ability to work independently and as part of a team.
• Ability to meet metric deadlines and stay within goal expectations with little oversight.
• Knowledge of medical terminology and insurance authorization processes.

Responsibilities

• Verify insurance coverage for potential new patients, add Ons, and re-verify insurance coverage for existing patients.
• Navigate through multiple insurance portals or by phone to obtain necessary insurance benefits.
• Reconciles obtained information within the Practice Management System, EMR, and Phreesia to ensure successful claim processing.
• Responsible for obtaining all referrals and authorizations for Physical Therapy Patients, as required.
• Responsible for acting as a liaison between patients, healthcare providers, and insurance carriers to ensure all proper measures are taken and information is collected.
• Enter any authorization numbers and expiration dates into the Practice Management System, EMR, and Phreesia for proper claim processing.
• Update pertinent insurance notes in multiple EMR systems for corresponding departments to access.
• Maintain medical records in accordance with practice policies and procedures.
• Using state or federally regulated websites may require personal login credentials.

Skills

Customer service

Medical terminology

Computer skills

Written communication

Verbal communication

Telephone communication

Practice management software

Teamwork

Organization

Problem solving

Education

High School diploma or GED

Tools

Centricity Software

Phreesia

EMR

Job description

OrthoArizona is seeking an Authorization & Eligibility Representative to verify insurance coverage for new and existing patients, obtain referrals, and ensure accurate data entry across our Practice Management System, EMR, and Phreesia. The role acts as a liaison between patients, providers, and insurers to secure proper authorizations and maintain records in line with policies.

The ideal candidate has strong communication skills, knowledge of medical terminology, and at least two years in