Healthcare Advocate: Resolve Claims & Billing

Granted; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

Granted is seeking a Healthcare Advocate to own complex medical billing and insurance cases from start to finish. Our AI handles the initial intake so you can focus on solving problems, advocating for users, and helping people navigate one of the most frustrating systems they’ll encounter.

You’ll work on a small, collaborative team where your ideas shape our product, processes, and the future of Granted. If you’re passionate about helping people fight a broken healthcare system, we’d love to

Qualifications

• 2+ years of recent experience in patient advocacy, medical billing, health insurance, provider revenue cycle, or claims resolution.
• Comfortable reading and interpreting Explanations of Benefits (EOBs).
• Experience working directly with provider offices and health insurers.
• Strong understanding of deductibles, copays, coinsurance, prior authorization, appeals, and payment responsibility.
• Excellent written communication, primarily via chat.

Responsibilities

• Resolve complex user cases end-to-end, from AI handoff through final outcome.
• Contact providers and insurers to verify coverage, correct claim and billing issues, and unblock next steps.
• Investigate and triage issues across benefits, eligibility, claims, prior authorization, billing codes, and payment responsibility.
• Advocate for the user with persistence, clear escalation paths, and thorough documentation.
• Communicate clearly with users, setting expectations and explaining options in plain language.
• Maintain high-quality case notes so anyone can understand what happened and what to do next.
• Continuously learn healthcare regulations, payer behavior, and internal playbooks.
• Improve operations by collaborating with Healthcare Advocates and refining workflows.
• Partner with Product and Engineering to turn real case patterns into product improvements.

Skills

Patient advocacy

Medical billing

Health insurance

EOB interpretation

Written communication

Ambiguity tolerance

Job description

Granted is seeking a Healthcare Advocate to own complex medical billing and insurance cases from start to finish. Our AI handles the initial intake so you can focus on solving problems, advocating for users, and helping people navigate one of the most frustrating systems they’ll encounter.

You’ll work on a small, collaborative team where your ideas shape our product, processes, and the future of Granted. If you’re passionate about helping people fight a broken healthcare system, we’d love to