Health Worker 2 (2586) - Citywide - H00195

City and County of San Francisco; San Francisco (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

The City and County of San Francisco is seeking a Health Worker 2 to assist community residents with healthcare needs. This role involves providing counseling, transporting patients, and serving as a liaison between patients and healthcare agencies.

Qualified candidates should have at least a year of relevant experience, including community outreach and health education. Bilingual proficiency is a requirement, along with a valid Community Health Worker Certificate for qualification substitution.

Qualifications

• One year of verifiable experience providing health education.
• Experience escorting and transporting clients.
• Experience serving as a liaison between healthcare and communities.

Responsibilities

• Liaise between residents and program staff providing counseling.
• Assist patients in utilizing healthcare services.
• Transport patients and provide language interpretation services.

Skills

Bilingual proficiency in English and a target language

Culturally appropriate health education

Informal counseling and advocacy

Experience in coordinating care

Education

Community Health Worker Certificate

Job description

Job Description

Positions may be located at the following locations, but not limited to: Zuckerberg San Francisco General Hospital (ZSFG), Laguna Honda Hospital (LHH), various clinics, the San Francisco Community College District (CCD), the San Francisco Unified School District (USD), the Human Services Agency (HSA) and the Department of Homelessness and Supportive Housing (HOM).

Shift: Days, evenings, weekends, and/or holiday shifts may be required, depending on the position.

General Job Description

Under supervision, the Health Worker 2 performs a wide variety of paraprofessional duties in a service program of the Department of Public Health; functions as a liaison between community residents and program staff; provides counseling and advice to patients regarding health problems; may supervise Health Worker 1; may drive or accompany patients between their homes, hospitals or other social agencies. The essential duties include but are not limited to the following:

• Participates, but to a lesser degree than Health Worker I, in the health service training program;
• Provides information and resources to patients and others regarding health care and other facilities available to them; assists patients in utilizing such services; makes follow‑up contacts when required;
• Serves as liaison between the professional staff and the community;
• May provide language interpretation services in contacts with non‑English speaking clients;
• Assists in gathering and evaluating data concerning the program to which assigned;
• May perform incidental clerical duties such as keeping records, answering the telephone and arranging client appointments;
• May transport ambulatory patients between their homes and clinics, hospitals or other social agencies;
• May transport staff members to meetings with administration approval; reports malfunctions of the vehicle to supervisor;
• May pick up and deliver supplies and equipment, including high‑security pharmaceutical supplies, laboratory tests and mail.

The 2586 Health Worker 2 performs other related duties as assigned/required.

Working Conditions

Some positions may require employees to work directly with individuals within locked jails and psychiatric facilities; the homeless population and individuals who have or are carriers of infectious/communicable diseases. Some positions may also require exposure to inclement weather conditions, heavy lifting, frequent walking, standing, and/or pushing/pulling.

Qualifications

Experience: One (1) year of verifiable experience within the last five (5) years, performing a combination of at least two (2) of the following duties:

• Serving as a liaison between targeted communities and healthcare agencies
• Providing culturally appropriate health education/information and outreach to targeted populations
• Providing referral and follow‑up services or otherwise coordinating care
• Providing informal counseling, social support and advocacy to targeted populations
• Escorting and transporting clients
• Providing courier/dispatcher functions
• Performing pre‑clinical examinations of vital statistics, such as measuring a patient's weight, height, temperature and blood pressure

Substitution: Possession of a Community Health Worker Certificate from City College of San Francisco can substitute for six months of experience.

One‑year full‑time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40‑hour work week).

Special Conditions

• Bilingual proficiency in English and a target language. Applicants must indicate on the application form the language(s) in which they claim proficiency.
• Possession of a valid Alcohol and other Drugs Counseling Certification accredited by the National Commission for Certifying Agencies.

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

EEO Statement

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.