Health Unit Coordinator – Nursing Support Services

Mayo Clinic; Town of Rice Lake (WI); On-site; USD 29,000 - 40,000; Part time

Benefits offered by this job

Medical: Multiple plan options

Dental: Delta Dental or reimbursement

Vision plan with national network

Pre-Tax Savings: HSA and FSAs

Competitive retirement package

Job summary

Mayo Clinic is seeking a Health Unit Coordinator to provide organizational, receptionist, and clerical support to patient care units. You will monitor supplies, answer call lights, and assist with managing orders in the EHR, helping the care team across the continuum of care.

The role requires a high school diploma, basic computer skills, and strong customer service. EPIC/EHR knowledge is preferred, with the flexibility to work days, evenings, nights, weekends, and holidays.

Qualifications

• High school diploma or equivalent required.
• Strong keyboarding skills and basic computer knowledge.
• Post-secondary HUC program or HUC Certification preferred; 1 year medical environment experience preferred.
• Knowledge of EHR systems (EPIC) preferred.
• Outstanding customer service, interpersonal and organizational skills.
• Ability to work flexible hours including days, evenings, nights, weekends and holidays.
• Maintain certifications/licensure per work unit requirements.

Responsibilities

• Provide organizational, receptionist, and clerical support to patient care units and the health care team.
• Monitor and order supplies; promptly answer patient call lights and escalate patient needs to nursing staff.
• Assist care team with managing orders in the EHR and related systems.
• Communicate effectively with patients, visitors, and facility staff across the continuum of care.
• Serve as a resource to health care team members and utilize Mayo Clinic resources as needed.
• Work with good judgment, problem-solving, and self-development in the role.

Skills

Customer service

Interpersonal skills

Organizational skills

Computer skills

Education

High school diploma

HUC Certification

HUC post-secondary program

Tools

EPIC

EHR systems

Windows-based applications

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation andcomprehensive benefit plans– to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical:Multiple plan options.
• Dental:Delta Dental or reimbursement account for flexible coverage.
• Vision:Affordable plan with national network.
• Pre-Tax Savings:HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

The Health Unit Coordinator (HUC) provides organizational, receptionist, and clerical support to patient care units and the health care team. These duties may include monitoring and ordering supplies, promptly answering patient call lights and elevating patient needs to nursing staff, and assisting the care team with managing orders in the electronic health record (EHR). Communicates effectively via a variety of modalities with patients, visitors, and facility staff and plays an integral role in communication across the continuum of care. Functions as a resource to members of the health care team and is familiar with multiple Mayo Clinic resources. The HUC activities complement the patient care delivery model. Carries out all aspects of the job using good judgment and problem-solving skills, strong interpersonal skills, and assumes responsibility for self-development within the role and participates in continuous improvement activities. Supports the healthcare team by anticipating and responding to team requests and patient needs.

Qualifications

High school diploma or equivalent required. Basic knowledge of computer systems and strong keyboarding skills (i.e., Windows-based applications, LAN use, and intranet/internet use) required.

Successful completion of HUC post-secondary program, or HUC Certification preferred. Minimum of one year working experience in a medical environment preferred. Knowledge of basic medical terminology preferred. Preferred proficiency of computer skills. Working knowledge with EHR systems, EPIC preferred. Outstanding customer service, interpersonal and organizational skills. Adapts effectively to unpredictable situations within the patient care setting. Availability to work flexible hours including days, evenings, nights, weekends and holidays. Maintains certifications/licensure per work unit requirements.

Exemption Status

Nonexempt

Compensation Detail

$20.98 - $29.19 / hour

Benefits Eligible

Yes

Schedule

Part Time

Hours/Pay Period

48

Schedule Details

12 hour rotating day/night shifts

Weekend Schedule

Every third weekend and two holidays per year

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the"EOE is the Law". Mayo Clinic participates inE-Verifyand may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.