Health Unit Coordinator - Nursing Support Services

Mayo Clinic; Eau Claire (WI); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

HSA/FSAs

Job summary

Mayo Clinic in Eau Claire, WI is seeking a Health Unit Coordinator (HUC) to provide organizational, receptionist, and clerical support to patient care units. Duties include monitoring supplies, answering call lights, and assisting the care team with orders in the electronic health record (EHR).

Qualifications include a high school diploma or equivalent; knowledge of computer systems; and experience in a medical environment is preferred. EPIC experience and HUC certification are a plus.

Qualifications

• High school diploma or equivalent required.
• Post-secondary HUC program or HUC Certification preferred; EPIC experience preferred.
• Minimum of one year working experience in a medical environment preferred.

Responsibilities

• Provide organizational, receptionist, and clerical support to patient care units.
• Monitor and order supplies; answer patient call lights and elevate needs to nursing staff.
• Assist care team with managing orders in the EHR and communicate with patients and facility staff.

Skills

Customer service

Interpersonal skills

Organizational skills

Education

High school diploma

HUC certification or program preferred

Tools

EPIC EHR

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

The Health Unit Coordinator (HUC) provides organizational, receptionist, and clerical support to patient care units and the health care team. These duties may include monitoring and ordering supplies, promptly answering patient call lights and elevating patient needs to nursing staff, and assisting the care team with managing orders in the electronic health record (EHR). Communicates effectively via a variety of modalities with patients, visitors, and facility staff and plays an integral role in communication across the continuum of care. Functions as a resource to members of the health care team and is familiar with multiple Mayo Clinic resources. The HUC activities complement the patient care delivery model. Carries out all aspects of the job using good judgment and problem-solving skills, strong interpersonal skills, and assumes responsibility for self-development within the role and participates in continuous improvement activities. Supports the healthcare team by anticipating and responding to team requests and patient needs.

Qualifications

High school diploma or equivalent required. Basic knowledge of computer systems and strong keyboarding skills (i.e., Windows-based applications, LAN use, and intranet/internet use) required.

Additional qualifications: Successful completion of HUC post-secondary program, or HUC Certification preferred. Minimum of one year working experience in a medical environment preferred. Knowledge of basic medical terminology preferred. Preferred proficiency of computer skills. Working knowledge with EHR systems, EPIC preferred. Outstanding customer service, interpersonal and organizational skills. Adapts effectively to unpredictable situations within the patient care setting. Availability to work flexible hours including days, evenings, nights, weekends and holidays. Maintains certifications/licensure per work unit requirements.

Exemption Status

Nonexempt

Compensation Detail

$20.98 - $29.19 / hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

60

Schedule Details

12 Hour Day/Night Rotation

Weekend Schedule

Every third weekend, 2 holidays per year

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.