Health Technician (Hearing Instrument Technician)

US-Department-of-Veterans-Affair; Salisbury (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking a Health Technician (HIS) to support the Audiology & Speech Service at the W.G. "Bill" Hefner VAMC in Salisbury, NC.

You will assist with clinical activities across audiology and patient care areas under licensed audiologists. Entry-level responsibilities include basic ear anatomy knowledge, infection control, patient education, and routine administrative duties.

Qualifications

• Knowledge of basic anatomy of the head and neck.
• Knowledge of infection control procedures and guidelines.
• Skill in using basic computer software to complete tasks such as email, spreadsheets and word processing.
• Ability to communicate orally and in writing.
• Ability to follow verbal and written instructions.
• Ability to maintain stock and supply level inventories.

Responsibilities

• Support the Audiology clinical programs and health services.
• Provide patient education and training related to hearing instruments under supervision.
• Triage of patient telephone calls or audiology requests.
• Assist with preparation of patients, equipment and environment for procedures.
• Maintain stock and supplies across all clinical areas.

Skills

Anatomy knowledge

Infection control

Basic computer skills

Oral and written communication

Stock/inventory management

Education

Apprenticeship program for Hearing Aid Specialists

Two years of college coursework in hearing/healthcare

Tools

Hearing aid software

Job description

This position is located in the Audiology & Speech Service at the W.G. \"Bill\" Hefner VAMC in Salisbury, NC. The duties and responsibilities are to be carried out in all clinical and other patient care areas involved with the Audiology. The health technician supports the function of the clinical programs in Audiology.

This is an open continuous announcement until January 13, 2027. Qualified applicants will be considered and referred as vacancies become available.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience and Education:
  • Experience: Completion of the Department of Labor Apprenticeship Program for Hearing Aid Specialists; OR
  • Education: Successful completion of two academic years above high school that includes coursework related to the field: hearing science, human anatomy and physiology, hearing instrument science, gerontology, psychology or other general healthcare areas.

NOTE: There is no combination of education and experience which can be substituted for the basic requirements.

• Licensure or Registration: Individuals must hold a full, current and unrestricted license or registration to practice as a HIS in a state, territory, commonwealth or the District of Columbia.
• Lost of Licensure or Registration: A Health Technician (HIS) who fails to maintain the required licensure or registration must be removed from the occupation, which may also result in termination of employment.

• Board Certification: Individuals must hold active board certification from the National Board for Certification in Hearing Instrument Sciences (NBC-HIS).
  • Non-board certified applicants who otherwise meet the eligibility requirements for appointment, may be given a temporary appointment as a graduate Health Technician (HIS) under the authority of 38 U.S.C. § 7405(c)(2)(B).
  • Non-board certified individuals shall only provide care under the supervision of a licensed audiologist.
  • Non-board certified individuals may only be appointed at the entry level and may not be promoted/converted until board certification is obtained.
  • Temporary appointments of non-board certified Health Technician (HIS) may not be extended beyond two years or converted to a new temporary appointment.
• Failure to Obtain Certification: In all cases, Health Technician (HIS) must actively pursue meeting requirements for board certification starting from the date of their appointment. At the time of appointment, the supervisor will provide the Health Technician (HIS) with the written requirements for board certification, including the time (i.e., two years) by which the board certification must be obtained and the consequences for not becoming board certified by the deadline. Failure to obtain board certification during the two-year period may result in termination of employment.
• Loss of Certification: A Health Technician (HIS) who fails to maintain the required board certification must be removed from the occupation, which may also result in termination of employment.

• Foreign Education: To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials.
• English Language Proficiency: Health Technician (HIS) candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations

Health Technician (HIS), GS-05:

Experience. None beyond the basic requirements.

• Knowledge, Skills and Abilities.
  • Knowledge of basic anatomy of the head and neck.
  • Knowledge of basic infection control procedures and guidelines.
  • Skill in using basic computer software to complete tasks such as using email, creating spreadsheets and word processing.
  • Ability to communicate orally and in writing.
  • Ability to follow verbal and written instructions.
  • Ability to maintain stock and supply level inventories.
• Assignment: Employees at this grade level serve in a Health Technician (HIS) entry level developmental position and work under the supervision and direction of a licensed audiologist.

Health Technician (HIS), GS-06:

Experience. One year of experience equivalent to the next lower grade (GS-5).

• Knowledge, Skills and Abilities.
  • Knowledge of normal and abnormal ear anatomy.
  • Knowledge of hearing aids, hearing assistive technology, hearing aid manufacturers and manufacturer software.
  • Skill in documenting patient procedures and patient devices.
  • Skill in providing patient education for hearing aid use, to include assisting patient with hearing aid insertion, removal and hygiene (cleaning and disinfection).
  • Ability to provide patient education and training regarding hearing loss and communication strategies for various listening situations.
  • Ability to solve problems or make decisions regarding hearing aids, hearing assistive technology and patient care that is consistent with the documented and co-signed plan of care under the supervision of an audiologist.
  • Ability to prepare patient, equipment, and/or environment for audiology procedures.
  • Ability to provide triage of patient telephone calls or audiology requests.
• Assignment: Employees at this level are at the full performance level and work under the supervision and direction of a licensed audiologist.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/

The full performance level of this vacancy is GS-6. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-5 to GS-6.

Physical Requirements: See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.