Health Technician (Dietetic)

US-Department-of-Veterans-Affair; Richmond (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

The Health Tech (Dietetic) position is located in the Nutrition and Food Service at the Central Virginia Health Care System in Richmond, VA. The role provides essential administrative and customer service support for the VA hospital food service program, including delivering outstanding customer service and utilizing strong computer and phone communication skills.

To qualify, applicants must meet the education or experience requirements described, including an IOR and GS-05 level criteria.

Qualifications

• Experience in assisting customers and handling inquiries.
• Proficient in data entry and computer-based systems.
• Strong telephone and in-person communication skills.

Responsibilities

• Provide administrative and customer service support for hospital food service program.
• Assist with computer-based tasks, data entry, and documentation.
• Serve as a liaison between patients, staff, and food service operations.

Skills

Customer service

Data entry

Phone communication

Computer skills

Education

Bachelor's degree or 24 semester hours related to position

Nutrition/food service-related coursework

Tools

Microsoft Office

Automated systems

Job description

The Health Tech (Dietetic) position is located in Nutrition and Food Service at the Central Virginia Health Care System in Richmond, Virginia. This role provides essential administrative and customer service support for the VA hospital food service program. Key responsibilities include delivering outstanding customer service, using strong computer and phone communication skills, and supporting specialized food service functions.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

This position has Individual Occupation Requirement (IOR). You must meet one of the following:

• Possess the technician experience that requires application of knowledge, methods, and techniques of the position to be filled. (This position is part of the series that range widely in type and include support duties to medical or health personnel such as audiologists, speech pathologists, medical officers, and optometrists.)

OR

• Successfully completed full 4-year course of study leading to a bachelor's degree with major study or at least 24 semester hours in subjects directly related to the position.

In addition to meeting the IOR above you must meet one of the following:

GS-05 grade level: One year of specialized experience (equivalent to the GS-04 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of a Health Technician, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization.

Specialized experience includes: Experience where you applied knowledge of quantity food service operations, proper nutrition, food items and appropriate quantities; working with clients, patients, and/or, customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; use computers, software applications, databases, and automated systems to accomplish work.

OR

EDUCATION: Successful completion of a full four (4) year course of study leading to a bachelor's degree, with a major study or at least 24 semester hours in subjects directly related to this position (i.e. nutrition, dietary therapy, food and nutrition science, food service systems management, etc.). This education must have been obtained in an accredited business or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation.

OR

COMBINATION: Equivalent combination of successfully completed post-high school education (beyond the second year) and specialized experience, as listed above. The education portion must include courses directly related to the work of the position (i.e. nutrition, dietary therapy, food and nutrition science, food service systems management, etc.). This education must have been obtained in an accredited college or university. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation.

To calculate, first identify the percentage of required education you have earned (when substituting, you cannot use the first 60 semester hours that you earned). Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-05. For example, an applicant who has 9 semester hours of graduate level education (i.e. 50% of graduate education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work requires walking, standing, bending, lifting and carrying of light items, such as food trays, instruction materials, books, and manuals. NCC Associate functions require long periods of sitting and moving about in an office environment, including repetitive motion activities of the hands and fingers for extensive keyboard and computer mouse use, and office tasks such as answering and holding a telephone phone, and writing. The work may require walking indoors, outdoors or to and from other areas of the medical center. It may be necessary to lift and/or push equipment. Incumbent is subject to periods continuous standing, sitting, walking and frequent stooping, reaching, pushing, pulling, and bending. Frequently lifts or moves objects weighing up to 20 pounds.

Work Environment: Work is performed in a hospital and involves some exposure to contagious diseases. The employee must observe ergonomics pertaining to working in an office setting with electrical and stationary equipment. Employee must be alert to wet floors, gas, steam, electrical equipment, and general safety precautions including correct lifting techniques in all potential work areas. Discomfort may exist due to changes in temperature and/or humidity. Standard precautions may necessitate the use of personal protective equipment (PPE) in situations of potential exposure.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.